Urban educated group's perceptions of the COVID-19 pandemic management in Bangladesh: a qualitative exploration

Background: Since the emergence of the COVID-19 outbreak, Government of Bangladesh (GoB) has taken various measures to restrict virus transmission and inform the people of the situation. However, the success of such measures largely depends on a positive public perception of the government’s ability to act decisively and the transparency of its communication. We explored public perceptions of pandemic management efforts by the Bangladeshi health sector decision-makers in this study. Methods: As this qualitative research was conducted during the COVID-19 pandemic, data was gathered through seven online mixed-gender focus group discussions involving 50 purposively selected clinicians and non-clinicians. Results: The study participants concurred that, from the outset, decision-makers failed to engage the right kind of experts, which resulted in poor pandemic management that included imposing lockdown in periphery areas without arranging patient transport to the center, declaring certain hospitals as COVID-19 dedicated without preparing the facilities or the staff, and engaging private hospitals in care without allowing them to test the patients for COVID-19 infection. Several participants also commented on ineffective actions on behalf of the GoB, such as imposing home quarantine instead of institutional, corruption, miscommunication, and inadequate private sector regulation. The perception of the people regarding service providers is that they lacked responsiveness in providing treatment, with some doctors misleading the public by sharing misinformation. Service providers, on the other hand, observed that decision-makers failed to provide them with proper training, personal protective equipment, and workplace security, which has resulted in a high number of deaths among medical staff. Conclusions: The Bangladeshi health sector decision-makers should learn from their mistakes to prevent further unnecessary loss of life and long-term economic downturn. They should adopt a science-based response to the COVID-19 pandemic in the short term while striving to develop a more resilient health system in the long run.


Introduction
In December 2019, an unknown pneumonia-like disease appeared in Wuhan, China, but rapidly spread across the globe, prompting the World Health Organization (WHO) to label it as Coronavirus Disease 2019 (COVID-19) 1 . On 30 January 2020, the WHO declared a Public Health Emergency of International Concern (PHEIC) followed by pandemic declaration on 11 March 2020 2 . In Bangladesh, the first case of COVID-19 infection was detected on 8 March, resulting in closure of educational institutions on 16 March. Following the first death on 18 March, in an attempt to contain the spread of the disease, the Government of Bangladesh (GoB) declared a 'general holiday' from 26 March to 4 April, which was repeatedly extended until 9 April, 14 April, 25 April, 5 May, 16 May, and 30 May. Despite these measures, COVID-19 infections continued to increase, but lockdown (which was formally termed by the government as 'general holidays') was withdrawn on 31 May 3 . The number of confirmed COVID-19 cases in Bangladesh exceeded 100,000 on 18 June, and the upward trend continued throughout summer, with 200,000 cases recorded on 18 July, 300,000 on 26 August, and 400,000 on 27 October 4 . By November 2020, Bangladesh ranked 24 th and 20 th in the world with respect to the total number of cases and deaths, respectively. At one point, Bangladesh ranked 3 rd in terms of the number of new cases per day, but given that the country's test rate (15,863 per million inhabitants) is among the lowest in the world (it is the second-lowest after Afghanistan among its South Asian neighbors) these figures are likely to be much higher 5 .
Pandemic response in Bangladesh is guided by the Infectious Diseases (Prevention, Control, and Elimination) Act 2018, which places the Directorate General of Health Services (DGHS) as the central coordinating and responsible body for COVID-19 response. Institution of Epidemiology, Disease Control, and Research (IEDCR) is the main scientific body to provide technical guidance and support for screening at the point of entry, and is in charge of imposing quarantine, managing contact tracing, and conducting initial testing (which was later contracted out to other government and a few private laboratories), while also providing forecasting and surveillance services, and the overall outbreak response 6 . This agency was highly criticized for monopolizing all the COVID-19 tests in the first three weeks following the detection of the first case in a country of 180 million inhabitants. It was also blamed by the medical community for severe shortages of personal protective equipment (PPE) and tests, due to which many health professionals refused to provide care to infected individuals 7 . To address this issue, from 3 April, approvals for additional test facilities were gradually issued, initially in the public and later in private facilities, totaling to 117 on 18 November 8 . However, even though GeneXpert equipment was already available for tuberculosis test, this antigen-based rapid test was only made available for COVID-19 test by the government in July 2020 9 . Major events related to the COVID-19 pandemic in Bangladesh are shown in Figure 1.
Since the COVID-19 outbreak, the GoB has taken various measures to inform the public of the situation and restrict the transmission of the infection. However, available evidence indicates that success of such measures largely depends on a positive public perception of government's ability to manage pandemics effectively, as well as foster multi-stakeholder cooperation 10 , garner social order within the population 10,11 and ensure good governance 12,13 . In this context, timely and transparent communication is essential 14,15 , as is involvement of technical and health experts in decision-making 10,16 . Gathering and sharing information on newly infected individuals and their contacts (as a part of contact tracing activities) is an important pandemic response activity, which can only be effective if the general public trusts the relevant agencies and service providers 10,14,16 . When people have a positive perception of the health system, they are more likely to adhere to any measures imposed to protect public health 11,16,17 . Thus, COVID-19 response requires adaptive leadership capable of making bold decisions and passing timely regulations based on the most recent scientific evidence, which is impossible without a positive perception of or trust on decision-makers and all pertinent stakeholders, including general public 18 .
Although the epidemiologic features of SARS-COV-2 virus 19,20 , its clinical manifestations in different patient groups 21,22 , and its molecular characteristics 23-25 , as well as health systems response 26 , economic and social consequences 27-29 , and public attitudes toward the measures implemented in Bangladesh have been investigated 30-32 , public perceptions of pandemic management efforts by the responsible bodies have never been studied. Motivated by the work of Bigdeli et al., we decided to explore the public perceptions of COVID-19 pandemic management in Bangladesh by focusing on the relationships between (1) people and the decision-makers (or the larger health system governance), (2) people and the service providers (only physicians were covered in this study), and (3) service providers and decision-makers 33 . Findings yielded by this qualitative study will help decision-makers in introducing new or revising existing measures to allow service providers to better respond to the pandemic and increase public trust in the health system.

Amendments from Version 1
To ensure the reader understands that the views presented are not actually representative of the general public but are rather the views of certain population groups in Bangladesh, we replaced "Public" with "Urban educated group's" in the title, which now reads as follows: Urban educated groups' perceptions of the COVID-19 pandemic management in Bangladesh: a qualitative exploration. In the updated version we provided some indication of how prevalent the sentiment was across the FGDs. We modified the Recommendations section extensively. In the Limitations, we clarified that the undergraduate students represent a major portion of the non-clinician participants. This particular group does bring a special perspective since university students tend to be younger and of higher socioeconomic status than the population at large. We also made some minor edits in the text of the figure, as per the reviewers' recommendations.

Study design
To gather the data for this qualitative study, seven focus group discussions (FGDs) were conducted as a part of which participants' perceptions of the COVID-19 pandemic management in Bangladesh were explored.

Ethical considerations
All the respondents provided verbal informed consent. All ethical principles were adhered to. The research was reviewed and approved by the Ethical Review Committee of the Public Health Foundation, Bangladesh (Reference number: 02/2020). During the pandemic, it was nearly impossible to gather all the participants of the FGDs and collect written consent. One may argue that it might be collected through digital signature. However, not all the participants were technologically well-equipped and trained. For convenience and treating all the participants' consent in the same manner, we collected verbal consent. The Ethical Review Committee (ERC) approved this procedure.

Study site, study population and participant selection
The study was promoted via a Google Forms link circulated across social media and email databases. First, the Google Forms link was circulated on 19 May among the participants of a webinar on health system trust, organized by a youth organization, the United Nations Youth and Students Association of Bangladesh (UNYSAB). The link was further circulated across social media and email databases, requesting expression of interest to participate in the study. The email databases of the members of the Public Health Foundation Bangladesh and the UNYSAB have been used in this regard. For circulating the form, the link along with a request to fill-up the form, was posted in the network of social media groups of researchers, health professionals, and university-based organizations.
Then, from the list of all the interested persons, the participants were purposively selected such that the FGD participants could be broadly classified into clinicians (graduate students with medical or dental background pursuing degrees in public health at a private university; renowned public health experts with a medical background; and clinicians practicing medicine or dentistry) and non-clinicians (undergraduate students pursuing non-medical degrees such as management, marketing, botany, business, and pharmacy, etc. at a public university; undergraduate students pursuing public health degrees at a public university; undergraduate students pursuing degrees in food and nutrition at a public university; and different professionals such as executives, trainers, managers, and coordinators of public and private organizations).

Data collection
Prior to commencing the FGDs, we developed a discussion guide in Bangla (see Extended data 34 ), which was pilot tested in a session where a large group of health professionals and university students were present, organized by the UNYSAB, and adjusted in terms of issues addressed and the pattern of the language, where necessary. The goal was to focus discussions on the topics pertinent to this investigation, i.e., participants' perceptions of COVID-19 pandemic management by the health sector decision-makers and the service providers, the implications of the actions (or lack thereof) taken by the decision-makers and service providers, and suggestions for improvements in pandemic management strategies.
Once a sufficient number of participants of both genders was recruited, seven FGDs (which were recorded through the video conferencing software Google Meet) were conducted between 15 and 17 June 2020, each involving 6−10 participants.
The FGDs were moderated by the first author (male), who has a doctorate in public health and is a health policy and systems researcher with experience and expertise in qualitative research methods. As a researcher in public health, he knew the participants in the FGDs with the health professionals and these participants knew him as well. The second author (male), trained in economics with a Master's degree and experienced in qualitative research, assisted in notetaking. He, however, had no prior engagement with any of the participants. Each FGD lasted 60−105 minutes and was conducted in Bangla, the native language of the respondents and the researchers. The research interests were explicitly explained to the participants, but the floor was open and no leading discussion points were initiated.

Data analysis
Prior to content analysis-chosen due to the scarcity of existing literature on pandemic management in Bangladesh-the FGDs were transcribed by the research team 35 . For the diversity of the role among the FGD participants working in the health sector, data saturation was not achieved. In the FGDs conducted among the university students, data saturation took place. Thematic analysis commenced with listening to the recordings and reading the transcripts, which allowed a coding schema to be developed in Microsoft Excel (version: Professional Plus 2016) based on the questions asked, noting the first impressions followed by labelling the text segments by newly emerging codes. Next, similar-meaning codes were merged and sorted into broader categories. To substantiate the emerging themes, appropriate excerpts from the FGDs were identified. In order to increase validity, the first and second author independently coded the dataset, seeking input from the third author in case of any disagreement.

Results
Background characteristics of the focus group participants In total, 50 individuals (28 males and 22 females, aged 19−75 years) took part in seven FGDs ( Table 1). Four of these FGDs were held with individuals with a non-clinical background (n = 28) and the remaining three capture the views of clinicians (n = 22). Nearly half of the respondents had training in public health.
Participants' perceptions of the health system decisionmakers Participants' perceptions regarding health systems decisionmakers have been presented under three sub-themes: their perceptions regarding the preparatory phase of the pandemic (not appointing the appropriate professionals, leading to incorrect management steps), coordination (indecisions stemming from incoordination), and actions by the health sector decisionmakers (miscommunication, poor regulation).

Perceptions regarding preparation
According to FGD respondents with a public health background (most of the respondents from FGD 2 and 3, and all the respondents from FGD 6), for years, the Bangladeshi health system has been undermined by budget shortages, lack of quality services, high out-of-pocket payments, unregulated private sector, and a highly centralized secondary or tertiary care. These issues hindered the pandemic response, as the right persons were not placed in the right positions at the outset, as explained by a professor of public health: "An epidemic is a public health emergency; it is neither clinical nor an administrative issue. So, we must see this problem through the public health lens. We [epidemiologists] already know what to do to control an epidemic. … We the public health professionals should be given the flexibility that we are free to do whatever is needed for the country, not something that just pleases the political leadership." [FGD-6, renowned public health experts, clinical background] Failure to engage the right professionals in the decisionmaking resulted in a rapidly escalating public health crisis, as the testing capacity, medical equipment and PPE provisions in the health centers were lacking. Study participants from most of the FGDs concurred that the crisis was exacerbated by not instituting subsistence allowance for the poor before imposing lockdown (denoted by the GoB as 'general holiday'), by failing to allow sufficient time for families to prepare for shop closures, and for increasing uncertainty by extending lockdown on a weekly basis. In addition, the health system actors wasted critical time by initially conducting tests at a single government facility before allowing private centers, although few in number, to engage in testing and provide COVID-19 care. The complaints about insufficient testing was expressed strongly in all the FGDs. Participants of one FGD (FGD 2) mentioned that the non-government organizations, and National Tuberculosis Control Program of the government had access to antigen-based rapid test, GeneXpert machines, which were utilized at a much later stage of the pandemic. As one student of public health explained: Perceptions regarding actions taken by the health sector decision-makers Several actions by the health sector decision-makers were openly criticized by the study participants. Most of the participants of FGD 3 and 6 were particularly critical of the decision to impose home rather than institutional quarantine at the beginning of the pandemic, even though intimate Bangladeshi culture is not conducive to home quarantine. The same participants were also of view that point-of-entry screening was weak, and blamed widespread corruption for PPE shortages, purchases of sub-standard equipment and mismanagement of relief materials. These issues, along with miscommunication, were frequently discussed in media. Several participants from three FGDs (FGD 2, 3 and 5) also criticized the decision to disguise lockdown as a 'general holiday' in order to reduce panic, while failing to allow the residents enough time to prepare. This was aptly surmised by one participant, who noted: Poor regulation, voiced by many participants of three FGDs (FGD 2, 3 and 5), was another complaint that apparently caused rapid escalation in prices of essential goods due to panic buying, while permitting uncontrolled advertisement and sales of unproven COVID-19 medicines (e.g., hydroxychloroquine, ivermectin, remdesivir, etc.). Since the COVID-19 pandemic began, a doctor has been found colluding with someone guilty of running unauthorized testing centers, and this issue was widely reported in the media 36 . One participant commented on the proliferation of unauthorized and even fake testing centers that were providing false COVID-19-negative certifications: "Today, I saw in the news that someone who had been found corona negative here was found positive after landing in Japan. So, when things like these happen, our trust is compromised. These instances may even adversely affect our foreign relations." [FGD-5, service holders of different professions, non-clinical background] Participants' perceptions of the service providers Participants' perceptions regarding health service providers include lack of responsiveness of the providers, spreading misinformation, colluding in corruption.
When the pandemic started, some newspapers alleged that, fearing for their own safety, some doctors were refusing to provide service to COVID-19 patents, or were not responsive enough while providing treatment. This sentiment was shared by a few participants of FGD 1 and 4, although, other participants disagreed, saying, doctors did their best despite the challenges. As one public university student explained: "In hospitals, especially the government hospitals, doctors don't care about the patients. Doctors should not only provide clinical care, but also explain the disease, talk to the patient with respect, and provide more time." [FGD-1, undergraduate students of different departments at a public university, non-clinical background] Some doctors were also accused of spreading misinformation through social and mainstream media. In a video that was rapidly disseminated across social media, one doctor confidently claimed that coronavirus would go away in the summer, while another respected senior doctor openly advertised unproven medicines on TV. These actions were reported by participants of FGD 2, 3, 5 and 6, and was condemned by a participant as follows: Allegations of corruption were discussed by almost all FGD participants (except FGD 4), and the examples are given below. Some doctors were found promoting unproven medicines, and providing false certificates of COVID-19 negativity. One medicine (hydroxychloroquine) was initially included into the national treatment guidelines, only to be subsequently removed following the WHO's warning about its ineffectiveness. A public health expert attributed these decisions to the vested interest of some clinicians serving on the technical committee in promoting certain treatments: "Some [doctors] are saying plasma therapy is the solution, some are promoting different other drugs like hydroxychloroquine even though the WHO is saying there is no specific treatment for COVID-19." [FGD-6, renowned public health experts, clinical background] Perceptions of the service providers about the decisionmakers Service providers' perceptions regarding health systems decision-makers include leaving them unprepared and untrained in the face of the pandemic, not recognizing their sacrifices and the lack of workplace security stemming from COVID-19 mismanagement.
Doctors that took part in this investigation (FGD 2, 6 and 7) felt that the health system decision-makers failed to prepare them adequately to combat COVID-19 effectively. Almost all the clinicians complained about lack of training, absence of treatment guidelines, PPE and equipment shortages, as well as inadequate food and logistic support while on duty. On this, a doctor that has been on COVID-19 duty since the pandemic outbreak said: "Doctors did not receive proper training or treatment guidelines, only online training, nothing on triage, how to handle indoor patients, no idea about treatment guideline, nothing on donning and doffing of PPE, or mental stress management. I feel like swimming in an unfathomable sea, without proper training." practicing clinicians,clinical background] According to the FGDs with the clinicians (FGD 2, 6 and 7), these issues resulted in a very high number of deaths among Bangladeshi doctors, which further undermined healthcare providers' trust in the health system. Despite their sacrifices, they were not granted prioritized testing or healthcare, while also experiencing delays in salary payments. As a result, many doctors lacked motivation, as explained by one participant: "Government did not clarify direction regarding who would get the motivation package. Some doctors did not even receive their regular salary. This demoralized the doctors. … I know several young doctors who are saying that, if they are assigned COVID-19 duty, they will simply resign." [FGD-6, renowned public health experts, clinical background] Several doctors from FGD 2, 6 and 7 expressed concerns over workplace security, as Bangladeshi people take out their dissatisfaction over the health system inadequacies on the doctors. To highlight the growing violence which resulted in a death of a colleague, many doctors stopped telemedicine services which they were previously offering benevolently to combat the COVID-19 crisis. A physician engaged in COVID-19 response said:

Discussion
The findings yielded by this qualitative study indicate that several problems emerged as a consequence of failure to engage the right kind of experts in managing the pandemic. As a result of poor decision-making, the Bangladeshi health system was inadequately prepared to respond to the COVID-19 outbreak, as evident in the negative perception of our participants regarding the service providers especially in terms of quality of care they provided, and misinformation some of them shared in the social and mainstream media. Service providers also complained about lack of training, PPE, equipment, motivational packages, and workplace security.
The finding that the Bangladeshi health system failed to engage the right experts in the right positions is supported by several news articles and reports covering this topic. The Government of Bangladesh formed a 17-member National Technical Advisory Committee (NTAC) on 19 April 2020, more than a month after the first COVID-19 case was detected in the country. In the interim, most of the pandemic control efforts were entrusted to bureaucrats or administrators, many of whom lacked expertise or experience in health, let alone pandemic management. It is also worth noting that only three members of the NTAC had a public health career track 37 . This issue was further compounded on 21 April, when the government assigned 64 top bureaucrats to supervise and coordinate relief distribution activities in 64 districts of Bangladesh 38 without seeking input or technical leadership from public health professionals. A policy analysis on the human resources for health in Bangladesh revealed that the DGHS is principally managed by the clinicians at the expense of public health experts. The same applies to the Ministry of Health and Family Welfare level, which comprises of members drawn from other ministries often unrelated to the health sector 39 . Given that such administrative approach is not conductive to pandemic management, lessons can be learned from Switzerland, Georgia, and New Zealand and other countries where science-based public health strategies have been proven highly effective 40 .
Since doctors are often seen as the face of a health system, people blame them for any inadequacies in care delivery despite considerable sacrifices most doctors have made throughout the pandemic. So far, around 3,000 doctors in Bangladesh have contracted the virus and more than 100 have died due to COVID-19 41 . The negative perceptions regarding the service providers have been widely reported in Bangladeshi media 42 , which were attributed to poor communication skills and inadequate responsiveness (i.e., addressing the social needs of the patients such as being treated with friendliness, respect, information, trust, and sensitivity) in recent academic studies [43][44][45] .
Service providers' claims that inadequate training, PPE and equipment shortages are the main cause of their grievances have also been documented in other studies from Bangladesh. In a study conducted from 9 to 14 April 2020, Islam and colleagues examined the frontline health workers' perceptions and opinions on their personal safety while attending COVID-19 patients. Their findings show that 29% of the participating doctors lacked training on PPE use, 18% lacked training on COVID-19 case management, and 11% of the respondents did not receive any PPE 46 . Several news reports also highlighted the logistics issues related to food, lodging and transport provision for doctors working in COVID-19 dedicated hospitals 47 .

Policy recommendations
We found that Bangladeshi health systems suffered from preexisting constraints such as budget shortages, low-quality services, high out-of-pocket payments, unregulated private sector, and a highly centralized secondary or tertiary care. We recommend increased budgetary allocation and efficiency, along with targeted policy approaches to address these constraints. Public health professionals were not engaged in scientific decision-making regarding the COVID-19 pandemic, and this spawned multitudes of problems, including inadequate pandemic preparedness, mismanagement, and incoordination. We recommend a science-based professional response involving relevant experts such as public health professionals, infectious disease epidemiologists, health policy and systems experts, medical anthropologists, health economists, health communication experts, laboratory scientists, and relevant clinicians. In the long run, a dedicated public health career track, which is currently absent in the Bangladeshi health sector, must be implemented 39 .
We learned about various manifestations of vertical and horizontal incoordination among different government departments and between government and non-governmental actors. We believe, involving the right kind of professionals will solve most of the incoordination, but special attention and consideration should be given in favor of multisectoral collaboration. The collaboration and coordination should be extended to the religious leaders, cultural activists, for-profit private sector, non-governmental organizations, political parties, and the most important, the community groups and individuals.
Participants cited instances of miscommunication. These should be corrected by ensuring data and decision transparency, correct information availability, and contextually and culturally appropriate messaging by trusted messengers in the community. The information and messages should be tailored by scientifically oriented social and behavior change communication experts and delivered through appropriate channels spread out through the community. The study participants voiced allegations of poor regulation and corruption. These need to be curbed by ensuring punitive actions against the wrongdoers, dissolving unholy syndicates in the health sector, ensuring accountability in health system governance, regulating the private sector for cost and quality. Some doctors were blamed for lack of responsiveness during service provision. Service providers should be trained and directed to provide high-quality and efficient services with good quality and responsiveness 48,49 . Some service providers allegedly spread misinformation about which evidence-based treatment protocol should be promoted, and a media guideline (for both traditional and social media) for service providers should be introduced.
Service providers themselves were reportedly neglected, humiliated, and left insecure. We recommend that their legitimate demands should also be duly addressed; for example, they should be engaged in decision-making; provided with training, PPE, adequate medical equipment, and workplace security. Above all, such a devastating pandemic cannot be managed without political will, good governance, and an evidence-based scientific approach.

Research implications
Since this study did not capture the perspectives of health decision-makers, it would be beneficial to conduct further investigations into health system governance incorporating their perspectives. Quantitative research should also be conducted to explore patients' views on the responsiveness of the service providers, as well as service providers' perspectives on their own safety and experiences during the COVID-19 pandemic.

Limitations
The main limitation of this study stems from the use of online FGDs, which resulted in a sample that might not reflect the socioeconomic and demographic characteristics of the Bangladeshi population (as those without internet connectivity, or lower educational and socioeconomic status would be unable to respond to the Google Forms link or partake in online discussions). Undergraduate students represent a major portion of the non-clinician participants. This particular group does bring a special perspective, since university students tend to be younger and of higher socio-economic status than the population at large. Consequently, the findings reported here cannot be generalized beyond the specific context in which the study was conducted. Second, it is worth noting that the first author was a COVID-19 patient at the time this study was conducted, which could potentially bias the qualitative analysis. However, every effort was made to reduce this risk through data triangulation 50 , and by engaging multiple research team members in data coding and interpretation.

Conclusions
Bangladesh experienced several local disease outbreaks over the past several years 51-54 as well as a dengue epidemic in 2019 55 , but due to their lower magnitude compared to the COVID-19 pandemic, the need for a comprehensive overhauling of the health systems has not been felt so deeply before. Low-and middle-income countries like Bangladesh are particularly vulnerable to pandemics due to their week governance and limited health system preparedness 56 . This article focused on the public perceptions of the pandemic management efforts by the health system actors, as the aim was to help the decision-makers and service providers in implementing more effective public health protection measures.
The main contribution of this investigation stems from highlighting the need to engage the right kind of experts in the right places at the outset of pandemic management efforts. It is further noted that public trust can be improved by being more transparent in official communications, while addressing the needs of service providers. These findings can help decisionmakers revise their policies in order to prevent a longer-term loss of life and economic downturn. In addressing the COVID-19 pandemic or any future public health crisis, a science-based professional response is indispensable.

Open Peer Review I confirm that I have read this submission and believe that I have an appropriate level of
Reviewer Report 26 March 2021 authors proposed the Health Systems Governance Framework, adapted from the World Development Report 2004. This framework discusses relationships between three different spheres: 1) Between the Policymakers and Providers, 2) Between Providers and the People, and 3) Between the People and the Policy-Makers. We mentioned this in the last paragraph of the Background section. We explored the public perceptions of COVID-19 pandemic management in Bangladesh by focusing on the relationships between (1) people and the decision-makers (or the larger health system governance), (2) people, and the service providers (only physicians were covered in this study), and (3) service providers and decision-makers. Aligned with the objective of the article, the three sub-sections under the Result section have been organized. Creating the joint section will undermine the alignment with the research objectives.
[ Substantive issues p.4 first column seems to indicate physicians were the only providers included, yet p.4 column 2 mentions clinicians practicing dentistry. In Bangladesh, are the latter considered physicians?
In reporting results, provide some indication of how prevalent the sentiment was across the focus groups. For example, was the issue mentioned in just one group, or in about half the groups, or in all the groups? Similarly, if there was a strong sentiment within a group, echoed by many participants, mention that. In reading the following text, for example, it was not obvious whether this was information derived directly from the FGDs, or if it was the authors' perspective: "For years, the Bangladeshi health system has been undermined by budget shortages, lack of quality services, high out-of-pocket payments, unregulated private sector, and a highly centralized secondary or tertiary care." On p.6, "Several FGD participants commented on lack of coordination…." Were these participants in a single group, or across several groups? On p.6: "One participant commented on the proliferation of unauthorized and even fake testing centers…." Then on p.7: "Since the COVID-19 pandemic began, a doctor has been found colluding with someone guilty of running unauthorized testing centers". Can these matters be reported together?
p.7: "Service providers' perceptions regarding health systems decision-makers include leaving them unprepared and untrained in the face of the pandemic, not recognizing their sacrifices and the lack of workplace security stemming from COVID-19 mismanagement." This text reads like a summary of findings rather than results coming directly from the FGDs. Consider moving that text to the Discussion. p.7 The authors are encouraged to carefully consider how news articles are used to support research findings. How much confidence can be placed in the fundamental accuracy of news articles? Additionally, is it possible that news articles support what study participants say because study participants have been influenced by what they heard in the press? Limitations: Undergraduate students represent a major portion of the non-clinician participants. This is a legitimate approach, but this particular group does bring a special perspective, since university students tend to be younger and of higher socio-economic status than the population at large. Any potential bias could be mentioned in the Limitations section.

Minor issues
Check wording in the following places: Take another look at this wording: p.5 "For the diversity of the role among the FGD participants working in the health sector, data and observations were unique." The meaning is not completely clear.

Is the work clearly and accurately presented and does it cite the current literature?
BDS degree-holders as 'doctors,' and restrict others (for example the Sub-Assistant Community Medical Officers, village doctors, etc.) from using a 'Dr.' before their name to indicate their clinical qualification.
In reporting results, provide some indication of how prevalent the sentiment was across the focus groups. For example, was the issue mentioned in just one group, or in about half the groups, or in all the groups? Similarly, if there was a strong sentiment within a group, echoed by many participants, mention that. In reading the following text, for example, it was not obvious whether this was information derived directly from the FGDs, or if it was the authors' perspective: "For years, the Bangladeshi health system has been undermined by budget shortages, lack of quality services, high out-of-pocket payments, unregulated private sector, and a highly centralized secondary or tertiary care." On p.6, "Several FGD participants commented on lack of coordination…." Were these participants in a single group, or across several groups? Response: This is a very useful suggestion. We have now provided some indication of how prevalent the sentiment was across the FGDs.
On p.6: "One participant commented on the proliferation of unauthorized and even fake testing centers…." Then on p.7: "Since the COVID-19 pandemic began, a doctor has been found colluding with someone guilty of running unauthorized testing centers". Can these matters be reported together? Response: Sure. We have now removed the statement from p.7 to p.6 to present them together. p.7: "Service providers' perceptions regarding health systems decision-makers include leaving them unprepared and untrained in the face of the pandemic, not recognizing their sacrifices and the lack of workplace security stemming from COVID-19 mismanagement." This text reads like a summary of findings rather than results coming directly from the FGDs. Consider moving that text to the Discussion. Response: Based on the initial review comment by the F1000Research reviewer, we added a summary of findings at the beginning of each sub-section. The part indicated in the comment is, in fact, the summary of findings. If deemed unacceptable by the reviewer, we have to discuss this issue again with the editorial team and resolve it.
p.7 The authors are encouraged to carefully consider how news articles are used to support research findings. How much confidence can be placed in the fundamental accuracy of news articles? Additionally, is it possible that news articles support what study participants say because study participants have been influenced by what they heard in the press? Response: Various authentic media outlets in Bangladesh widely circulated the news articles reported in this manuscript. Given the nature of the issues reported, we think that the news articles substantiate the respondents' expressed views. We agree that there is a possibility of the participants being influenced by the press. However, this issue, in our opinion, will not invalidate our findings because the study's objective was to explore the public perceptions of COVID-19 pandemic management in Bangladesh, and many factors, including the media, naturally influence public perceptions.
Limitations: Undergraduate students represent a major portion of the non-clinician participants. This is a legitimate approach, but this particular group does bring a special perspective, since university students tend to be younger and of higher socio-economic status than the population at large. Any potential bias could be mentioned in the Limitations section. Response: Agreed. We have now added this issue in the Limitations, as suggested.
Check wording in the following places: Figure 1: March 26-Scores of people. June 16: Resumption of commercial… Replace FGD's with FGDs in a couple of places. Response: Thanks for identifying these errors. We have revised the text.
Take another look at this wording: p.5 "For the diversity of the role among the FGD participants working in the health sector, data and observations were unique." The meaning is not completely clear.

Response:
We revised the sentence as follows: "For the diversity of the role among the FGD participants working in the health sector, data saturation was not achieved." We hope the meaning is clear now.

Competing Interests:
There is no competing interest.
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