Currently, companies face continuous changes, which force them to be versatile, to reinvent themselves and to manage large volumes of data that are not always relevant information for decision making; This is when micro and small companies in the financial sector find themselves at a point where the interpretation, analysis and application of information is essential to keep up with the competitive and globalized world. ¹ In this context, the technological tools that emerge every day help in everyday processes, allowing the integration, optimization and automation of processes to meet the objectives of organizations, generating significant changes and benefits. ² One of these tools is Management Information Systems, which in recent years have been the subject of much research to apply them in various fields, being considered a powerful option to create competitive advantages, increase organizational capacity in the face of change, reduce time in making decisions and obtaining accurate information. ³

In previous times, micro and small companies in the microfinance sector managed their data on paper, an overwhelming situation for the documentary staff who had to generate reports, which is why companies found themselves in the need to systematize the processes. ⁴ Management information systems provide advantages to obtain valuable, reliable, updated information, and can be applied in different functional areas of the organization. ⁵ In addition, it allows improving information control, provides support for operational processes, and makes correct decisions in any area in which they operate. ⁶

In this sense, this management information system is an interesting proposal to improve administrative management, since it consists of recording data more efficiently, minimizing errors, saving time on manual work, reducing costs, and resolving customer queries faster. ³ In addition, GIS allows the generation of reports automatically with relevant information, informing in a summarized and graphical way the current situation of the organization, obtaining a decision source that allows implementing strategies to lead the market. ⁷

The implementation of a management information system is an important tool in the business world, and it has a positive impact on information analysis and decision making. ⁸ However, there is a sector that still does not use this tool due to lack of knowledge about how to develop them and how to take advantage of their benefits, either at the enterprise level or in the cloud. ⁹ It is likely that research is needed to explore the impact of this tool on administrative management and decision-making at the level of micro and small businesses, focusing on rural and municipal savings banks. ¹⁰

This research aims to explore and publicize the impact of implementing a management information system as a strategic tool to improve administrative management and enhance decision making in MYPES ¹¹ ; quickly and efficiently managing the large volume of information generated by companies, reducing time when providing relevant and reliable information to make decisions, leading to multiple analyzes and reports with the information obtained, even reducing costs in labor or paperwork. ¹² Therefore, the objective of this research is to implement a management information system to improve administrative management in a rural bank, such is the case of the savings and credit company “Los Andes SAC” based in Lima.

The contribution of this research when implementing a management information system is to improve administrative management, minimizing errors due to manual work, automating the registration of information, reducing time when generating reports and analyzing accurate information for decision making. ¹³ In addition, it contributes to innovation since it plays a key role when introducing and promoting new technologies, allowing resources to be used efficiently. ¹⁴

If we relate other research with the same topic that we are presenting, with the purpose of analyzing and comparing; We find the following study ¹⁵ where it determines that the Jardín Azuayo Savings and Credit Cooperative lacks relevant information for making business decisions, which is why it proposes the development of a management information system based on the definition of key performance indicators, with the It makes up for the absence of information and helps generate knowledge. On the other hand, we have another investigation ¹⁶ that seeks to solve the lack of truthful and quality information in the Portoviejo savings and credit cooperative, specifying that this is the indispensable basis in decision-making when granting loans, for This proposes the development of a web data management system that guarantees the integrity, accuracy and relevance of the information. Finally, in this research ¹⁷ they seek to solve the lack of control in administrative management in the Savings and Credit Cooperative “Por el Pan y el Agua” through the implementation of a web application for the internal management of the cooperative, this application manages to control the administration, organization and availability of information efficiently and effectively.

In this section, we detail the methods used in the development and operation of our software; which has been designed to enhance decision-making in micro and small businesses.

In this section, we present the results of the learning outcome scores, the understanding aspect, and the user experience aspect.

Figure 6 determines how we can optimize times by obtaining relevant information for the company without the need to perform specific searches, this is because the dashboards built in looker studio have the particular characteristic of obtaining information from the data and centralizing the indicators to know the situation at the beginning of the day. This agrees with what he indicates ²⁰ in his research, where he explains the importance of implementing a dashboard in companies to identify key indicators, risk factors and make strategic decisions in order to obtain optimal results that guarantee the competitiveness of the company. Which is reflected in the 78.1% reduction in time in analysis and generation of reports. It also agrees with ⁷ where it is mentioned that dashboards are tools that allow you to view relevant information, have a clear perspective of the current situation of an organization, facilitating decision making. Finally, this also agrees with ²¹ where it indicates that dashboards are a powerful tool for managing information, allowing you to know the current situation of companies and allowing reports to be more efficient, placing the institution in a better position compared to its competitors. generating competitive advantages. ²²

In Figure 7, through reporting services, the ability of the system to be able to make homogeneous comparisons by level is demonstrated, which makes it possible to determine deviations in regions, offices and/or advisors at the date of consultation and carry out corrective actions that help maximize results before the end of the month, information which was previously processed manually, taking longer to generate data and with a greater probability of error; This agrees with ²³ those who analyze how information technologies can be associated with production processes to improve labor productivity, becoming a transformative element. In the same way ²⁴ specify how administrative management processes are improved through the implementation of a web system, which contributed to the increase in sales and the reduction of time in the rental and reservation processes, streamlining the analysis of useful information for the decision making. Finally, ²⁵ they also make reference to the improvement of processes in their research by demonstrating that the non-use of information technologies limits the process of generating and disseminating information in SMEs and directly affects its quality.

In Figure 8, we determine how short, medium and long-term strategies can be structured with the help of an evolutionary report. This vision, accompanied by the seasonal behavior of the financial system, provides management with the ability to make effective decisions and to know in What time to launch aggressive or conservative campaigns to control results and achievement of objectives. ²⁶ This is supported by the study of Ref. 27 those who demonstrated the lack of management information systems that support decision-making in companies in the sector due to the lack of management indicators. Likewise, Ref. 25 in their research they analyze how SMEs can improve their competitiveness through improvements in decision-making by including information technologies in their internal processes. Finally, Ref. 28 their study shows how to define information quality criteria and the appropriate use of data in SMEs to clarify information management in decision-making to support business activities.

In Figure 9, the versatility of the system is determined to avoid dependence on connectivity to analyze the indicators, exporting any of the reports according to the need of the moment, we can access this information offline from any device and have the staff Dedicate yourself to the core of the business in the field without having to invest time in operational tasks in the office. As demonstrated in the study Ref. 27 where they show the need to carry out their research to develop a comprehensive proposal for linking GIS and management of indicators that supports decision making in a rural area of Ecuador. This also agrees with the statement made ²³ when specifying that emerging companies suffer from problems of access and generation of information since, due to their structure, they treat information in a basic way. Finally, Ref. 28 they analyze how small and medium-sized companies often do not give due importance to data analysis and the negative impact that this practice has on the development of their activities.

It is concluded that the implementation of a management information system to improve administrative management turned out to be a beneficial contribution in the treatment and analysis of information globally, which allowed the time dedicated to generating reports to be reduced by 21.2% in addition to reducing the error rate in manual records by 100%. This time savings provided the opportunity to improve business indicators through reports for decision making.

The first improvement is associated with the reduction of time invested in generating reports, which allowed more space for adequate analysis of the information, in addition to reducing the high probability of error due to manual data recording; it also allowed the self-generation of reports and visualization on a dashboard that allows identifying opportunities for improvement in administrative and commercial management in a more efficient and orderly way, making each member of the organization focus on their area.

Finally, the system has an additional advantage and that is that it handles the information securely, only controlling access to members of the organization and in accordance with the permissions that have been assigned to each user, ensuring that sensitive information is not filter through other channels.

The preparation and continuous training of the organization’s personnel is recommended for the correct use of the Management Information system. It is suggested to prepare an improvement plan to strengthen the system, or a maintenance plan in case an update to the reports is necessary. In addition, it is suggested to prepare a contingency plan for possible errors during the execution of the system.