https://doi.org/10.7490/f1000research.1113467.1
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Collet MC. A study in customer experience in clinical trial inquiry in the United States [version 1; not peer reviewed]. F1000Research 2016, 5:2770 (poster) (https://doi.org/10.7490/f1000research.1113467.1)
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A study in customer experience in clinical trial inquiry in the United States

Author Affiliations
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Published 25 Nov 2016

A study in customer experience in clinical trial inquiry in the United States

[version 1; not peer reviewed]

Author Affiliations
1 Independent, Indianapolis, USA
Presented at
27th International Symposium on ALS/MND 2016
Abstract
Competing Interests

The author was employed by Eli Lilly and Company from 1973 to 1992 and retains a modest vested benefit related to that employment.
The author neither seeks nor receives any financial compensation for her work to improve the fight against ALS.

Keywords
clinical trial recruitment, secret shopper, customer journey, barriers, patient focus, patient centric
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