From frustration to enlightenment: experiences of student exchange program awardees in Taiwan

Participants and context

Two college students, with the pseudonyms P1 and P2, consented to participate in this descriptive qualitative study. Participants were recruited after the researchers knew the information from their home university that both of the participants were chosen to be the first batch of student exchange ambassadors to represent their home university. During the spring semester of 2020 (February to June 2020). Initially, they were elected as the first and second rank of hundreds of college students who took the student exchange written test and interview from the committee at their home university. However, despite their outstanding performances during the selection test from the committee, it was discovered that they did not have any experience regarding going abroad, which include experiences of the flight system, the process of check-in, and how to find the gates at the airport. It was therefore the first time in their lives to apply for passports and visas, with this study's authors as volunteers, to guide them during preparation for departure and to welcome them in Taiwan. The exchange was to a national university in the east coast county of Taiwan. They officially registered for the student exchange program for one semester in an English department, and attended several courses such as fundamental Chinese, English writing, reading contemporary, western English literature, and critical approach to literature. Those courses were taught in English; the students were used to studying in full Bahasa Indonesia in their home university, in the western part of Indonesia. The students' characteristics are shown in Table 1.

Data collection

Data was gathered primarily through semi-structured interview questions (Table 2) that were administered to them after their exchange program. The purpose was to share their personal experiences in the Indonesian language for 30-60 minutes. The meeting was scheduled with participants, audio recorded, field notes made, and held in a location that was convenient to participants. Data were triangulated through an informal participant observation from P1 and P2.

A set of open-ended questions was used to explore their experiences during the interview (Hsieh & Shannon, 2005). Close-ended questions regarding age, religion, and other privacy questions were also collected. A WhatsApp group was created to allow for follow-up questions which were sent via WhatsApp to the researchers and participants. During the interview participants answered the questions without pressure.

As the second author was a doctoral student at the same university with the participants, informal participants' observations were conducted by the researchers to see the participants' emotions during the exchange program while spending time with the two participants outside of the interview, on and off campus, for instance while going to the library, eating at the cafeteria, riding bicycles, window-shopping, or studying in the study room.

Data analysis

The interviews were transcribed into English. Subsequently, themes for each interview were created to develop thematic grouping. A summary form of the interview was created and provided to the participants in order to obtain their feedback before the themes was finalized (Creswell, 2013).

Ethical considerations

This study was approved by Tarutung State Christian Religion Institute (Protocol number H.0206/F1000R/RSF/XII/2020). After due consultation, consent letters were provided by the home university and Taiwanese university.

Before the interview was conducted, the researchers sought participants' willingness by asking them to fill out an informed consent sheet. It explained the objectives of the study, assuring confidentiality by using codes and pseudonyms prior to the interviews, and asking the participants to sign the informed consent form. After the data has been transcribed and analyzed qualitatively, the recorded data sheets were archived for confidentiality reason.

Departure and journey

For the first time students were selected to be "student exchange program ambassadors" to represent their home university. Lecturers and staff were very excited because the university had succeeded in opening international doors, perhaps leading to an increase in the quality of their university through the international program. A week before the student's departure to Taiwan, the president of the university and staff gave an official "send-off party" at the home university. Motivational speeches were given, concluding with the tradition of giving the students tribe blankets called “ulos” as a symbol of blessings. At the time of departure, everyone, including the students' family members officially followed them to the airport in two of the university's official buses, a journey which took approximately three hours from the university to the airport. A printed banner on the bus explained that the students were being sent to Taiwan for student exchange programs.

P1: “I felt emotional when a lot of people accompanied us to the airport and it also became a big spur for both of us to do our best at the Taiwanese university”.

P2: “My parents and family members came with me to the airport for the send-off and we took permission from my younger brother's school, so he could accompany us”.

For the two students, it was the first time to fly by plane, so it was challenging for them to check in and transit at the airport. As they landed at Taiwan International Airport, they were confused about where to collect their luggage and ended up asking the airport employees for assistance. In addition, they did not have cash on them, so they tried to withdraw money at the airport's ATM machine, but this failed as their cards were not yet validated by their home bank for international transactions. This resulted in the students feeling sad and confused. They ended up borrowing money from an Indonesian student studying at the same campus with them. This student picked them up at the arrival hall, meaning that they could buy food and milk to sustain them until they reached their destination, approximately four hours from the airport.

P1: “We didn't eat for seven hours even though we had bread, we couldn't eat it because we felt dizzy from the flight”.

P2: “I did not know what to buy because it was my first time seeing the international food”.

Difficulties in settling in

Jenkins and Galloway (2009) investigated adjustment problems faced by international students studying in Taiwanese universities. Also Yi et al. (2003) found adjustment issues such as academic, physical health, financial, vocational, and personal/social issues in similar exchange programs.

The two students faced a lot of difficulties regarding understanding the local money because they did not change their Indonesian currency to Taiwanese currency when they were still in Indonesia; they thought that they would be able to use their ATM cards to get the Taiwanese currency, unfortunately, their cards were not identified. Upon reporting the case to the Indonesian local bank, but they were told that they have to wait for a couple of days. This led to both students being depressed and miserable as they did not know if there would be somebody to lend them money until their cards could be used. This culminated in P1 crying at the convenience store nearby their dormitory as she did not want to borrow money. P2 called her parents to ask that they send money urgently through her senior's ATM and asked her senior to borrow money in the interim. Therefore, due to P1's situation, they discussed their difficulties on the phone with one of their lecturers in Indonesia, and their lecturer was able to phoned their buddy to ask them to lend the students enough money to get by.

Even though the two students belonged to different religions, they did not want to be separated from each other. Therefore, when P1 went to pray at church, P2 would accompany P1 to the church and wait for P1 in the lobby. When P2 went to pray at the Mushola, P1 would accompany P2 and wait. The other students asked P1 and P2 a lot of questions about Indonesia, for example, why Indonesian people like spicy food and how Indonesian people deal with their hot weather since theirs was a tropical country. Luckily, all the friends they met in Taiwan respected the religious backgrounds of both P1 and P2. For example, when they had to eat at a restaurant together with their international friends, everybody was really helpful to choose a vegetarian food for P2 since P2 is a Muslim and it is forbidden to eat pork. This friendly attitude is referred to as international relations, which means the ability of people from different countries to collaboratively work together so as to establish a good relationship (Knight & Wit, 1997).

After living in Taiwan for one month, their home university asked P1 and P2 to take a photo in front of the logo of their university in Taiwan, so they could make a big banner in front of their home university stating that both of them had officially studied at the Taiwanese University as student exchange program ambassadors. Three months later, the IU campus advised them to make a short video about their learning process, environment and others in order to provide an overview of the study process in Taiwanese university so that their friends at IU could find out what their studies looked like. This was for promotional purposes to the public and at the same time, to inform the public that the IU is implementing the “goes international” campaign. This promotion can make both universities have a market branding and become highly reputable (Sakamoto & Chapman, 2012), and this promotion could create good reputation for them that will lead to a competitive advantage (knight, 2004). After a couple of weeks, they became comfortable with many things in Taiwan that make them interested more than ever in sharing their life experiences in their Taiwanese university.

Inability to use technology facilities

At first, the students met with difficulties in getting water to drink at their dormitory, even though there were four dispensers in every corner of the floor; when they located them, they did not know how to use those dispensers, so they did not drink water that night. When they woke up the next morning, they had the bread that they brought from Indonesia for breakfast without drinking any water. They stayed hungry in the afternoon because they did not understand how to turn on the rice cooker so as to prepare lunch. After trying for four hours, P2 called their senior to teach them how to operate the electronic equipment in the dormitory area. Their first trial at cooking rice failed. Finally, they did not eat the rice, but ate more of the bread that they brought from Indonesia.

P1: “We got confused and just felt awkward, and so we laughed at each other even though we were very hungry”.

P2: “We were so grateful when our senior came to visit us and he brought us some food and drinks, we might have fainted if he did not”.

The two students were extremely pleased with the dormitory facilities and the condition of the rooms, which they described as comfortable, clean and safe. This made a great impression on the students, making them willing to stay for more than one semester.

P1: “I was so sad when my room was separated from that of P2, but I still managed to be excited because I had a roommate who was a local student to be my new friend, unfortunately, I do not feel totally comfortable with my roommate because she always turns on the air conditioner while sleeping, and I get cold every night. I went to the manager of the dorm to change my room, but he refused me”.

P2: “I do not have any specific problems with my roommate. I am a Muslim and have to pray five times every day, and she has no problem seeing me doing my habitual activities”.

The students were surprised to see that every student had bicycles which were parked properly in the parking lot, and after a short stay, their senior gave them a bicycle each. As at the first two weeks P1 used to hitch a ride with P2 because P1 was not good enough at riding a bicycle so she had to practice for about two weeks until P1 was able to ride herself.

The awardees felt awkward to explore the university facilities themselves, so their senior invited them to have a campus tour. This included visiting the library, which the senior left the students to explore by themselves. However, the students did not go anywhere as they felt awkward to go up to the next level of the floor, and instead they decided to sit and wait for the senior to come back and pick them up. In addition, the students did not know how to borrow books from the shelves or online through the library website. Their classmates helped them how to select and reserve books through the website. The library is usually open at 09:00 am to close at 22:00 pm, and most students come in the morning hours and stay until it is about to close. The library is very safe, meaning personal items can be left unattended.

P1: “I saw a lot of students searching for books through the computers that are available on every floor. Many students copied their books by themselves using the photocopy machines that are available on every floor”.

P2: “There are a lot computers provided in our library, we only sign in with our student id number and we can use unlimited materials, we also get 100 pieces of paper for free to print for every semester. This library provides a small room for individuals to study, and a big room for a group to have a discussion”.

Living in other countries, and exposure to other cultures generally creates goodwill and contributes to global peace and security (Guruz, 2008). Therefore, since these student exchange awardees were able to adapt to their environment, it is very likely that the Indonesian government or the education sector will be interested in hiring these two students who have the problem-solving ability to make decisions independently (Lai, 2018).

Meeting new people and exploring new places

The cafeteria nearby the student's department provides a buffet, where food must be weighed before paying for it as payment is based on weight and this kind of payment system was very new for the student's to adapt. Even though hundreds of students come to this cafeteria, the students reported that everything was kept neat, clean and orderly.

P1: “When I visited the buffet cafeteria alone, I was a bit nervous and I didn't know how to measure how much food I have already taken, finally, after I weighed my food, it was super expensive and I felt so worried about that, I wish I have taken just a little food”.

P2: “Because I am a Muslim, I have to be careful to take own my food because beef and pork look alike on the stand”.

Many restaurants in Taiwan open twice a day, including the restaurant near the student's college, which opens three hours per shift. The first shift is 11:00-14:00 pm, the second 17:00-20:00. Most of the local restaurants offer self-service, i.e. drinks, spoons, and sticks are gathered by the patrons and the patrons must clean their own tables. If people come late to the restaurant, they won't be served. All these rules are found in Taiwan and not in their home country Indonesia. The students reported that adjusting to local people's activities really helped them to more disciplined and organized.

P1: “I could not find mineral water in all the restaurants that I visited, but there was always black tea, jasmine tea and soup. I was surprised that most of the students eat in the restaurants every day instead of cooking at dorm”.

P2: “I didn't expect Taiwanese food to be so bland, the menu had spicy written in them but for me the meals were not spicy at all. I also discovered that most of the restaurants did not have menu written in English, so I had to order orally from the waiters with gestures and showing them the food picture from my cell phone at the same time. What I really love buying from the restaurants are the delicious soft drinks”.

Student exchange program awardees get the opportunity to make new friends with other international students and to also strike good friendship with the local students (Daly, 2007). They watch as many students do exercise at night even until mid-night and take showers after, they enjoy buying fried chicken pie and a big cup of Boba milk tea at night, to sleep so late at night and wake up at 12:00 am and most of them skip their breakfast and eat lunch later. If the students have to come to the class in the morning, they brought their breakfast to the classroom and they came to the class with free costumes such as short pants, with sandals.

In addition to that, they have a bus that always come based on their schedule. The bus is very convenient and the drivers are also friendly. The awardee used to say thank you after and smile getting off the bus. The students pay for their rides by tapping their student identity card to the monitor close to the driver.

P1: “Most of the passengers always say thank you and goodbye to the driver. We can only stop at the official bus stops, we cannot stop just about anywhere we like and this is totally different from what happens in my own town”.

P2: “Trains and buses are widely used and the system is extremely well organized. We used App for the bus schedule, and we used the website for the train schedule, and it really helped us to navigate our transportation here”.

They have an Indonesian students' community. At the beginning of the semester, this group of people got together in the auditorium to welcome the new students, they introduced themselves one after the other in front of their friends, revealing their personal profiles such as the name of their universities in Indonesia, their addresses, their majors and so forth and this is often the best moment for them to make more friends and to explore more about Taiwan. However, due to the COIVD-19 pandemic, many field trips from our university were cancelled. Due to welcome party cancelation, they found it difficult to get to know their fellow students from Indonesia so that their senior started inviting them to several activities outside the campus.

P1: “We went to the river, lake and ocean together which was fantastic. We rode bicycles and explored the inside and outside of the college together. In addition, I began to have more friends to go to church with every Sunday; the church was located far away from my dorm”.

P2: “There is always a pray day every Friday at the mosque located in the city, which I normally attend as a Muslim. It takes about thirty minutes from my dorm, after praying I used to get free Indonesian food for dinner and I am so happy because it helps me to save money”.

21^st century classroom environment

The lecturers the students received were from Professors, who are experts in their various fields. Most of them graduated from outside Taiwan. These lecturers taught them in English even though in the first week they were a little confused by a Taiwanese lecturer whose English pronunciation is unclear. Their lecturers implored them to be active in class, for example, to participate in collaborative learning that encourages students to be creative to solve problems and develop a relationship with each other; by collaborating and working effectively with others in order to make a lasting positive impact on individual student learning (Saner et al., 1994). The lecturers applied a 21^st century teaching method in class, for example, a student centered method whereby students are used as facilitators to explain the materials to their peers through the learning by doing method. In the reading contemporary class, the student's reported the lecturer bringing stickers to class that were given to students who delivered some questions, ideas, responses to the lecturer. Before the class ended, the lecturer would use the remaining ten minutes to give conclusions that helped the students to understand more about the class. In the critical approach to literature class, the students reported the lecturer starting the class with an e-learning system and follow-up with discussions that required the participation of about 4-5 students per group.

P1: “I felt very nervous, scared, and not confident because I never had classmates who came from various countries before. Fortunately, all the lecturers and classmates were very cool and friendly so that I became more comfortable”.

P2: “I was initially not too shocked because there were a number of Indonesian students in the fundamental Chinese class, so I felt comfortable and not depressed. In another class, my Taiwanese friends were very friendly and helpful”.

P1: “Our department is very big, but we never got lost on our way to the classroom”.

The students reported having good classmates; when they had assignments they used to have a discussion in the library, study room and café. When the class of semester was over, they had their own farewell party with their classmates. The students reported feeling very emotional at the end of the semester because they had to say goodbye to one another.

The classroom is one of the most important platforms for students to acquire knowledge acquisition and skills development (Kim et al., 2019). The students reported that their classroom facilities supported the learning process. These facilities included air conditioners, fans, projectors, comfortable seats, good lighting and other equipment, which made the learning environment to be very conducive and this situation is totally different at their home university. Therefore, all the activities in the classroom, including e-learning, really enhanced their 21^st century skills which includes critical thinking, communication, collaboration, and creativity (Hadianto, 2019).

Limitations and future research

Studies conducted in recent times to investigate the international student exchange programs have increased significantly. However, this study did not investigate the student exchange program awardees' experiences in terms of motivation, cultural background, personality, attitude and so forth toward living and studying as student exchange awardees at the Taiwanese University. Therefore, for the sake of future research, this study suggests an in-depth research be done on other variables that relate to the international student exchange programs at the Taiwanese university.

Underlying data

Figshare: Raw Data Wolter, https://doi.org/10.6084/m9.figshare.14131646.v2 (Silalahi, 2021).

Data are available under the terms of the Creative Commons Zero “No rights reserved” data waiver (CC0 1.0 Public domain dedication).