Keywords
telemedicine, knowledge, attitude, medical informatics, Tunisia
telemedicine, knowledge, attitude, medical informatics, Tunisia
The world is witnessing rapid advances in audiovisual and digital technologies. The availability of the Internet has enabled impressive gains in terms of time and distance. In light of all this progress, remote medicine is developing at an increasingly rapid pace.1
Information and communication technologies (ICTs) are playing an increasingly important and dominant role in the healthcare sector. They offer a multitude of solutions to the various difficulties encountered in the practice of medicine.2 Telemedicine, one of the most promising forms of ICT, is becoming an increasingly important part of modern medical practice, in response to the new needs and challenges in the health sector.3
Although there is a wide variation in the definition of telemedicine, there is consensus on a broad conception of this field as the “delivery of personal and nonpersonal health services and of consumer and provider education as well as a means for safeguarding the living environment via information and communication technology (ICT)”.4
The health crisis caused by the COVID-19 pandemic highlighted the relevance and importance of telemedicine in the medical field. Greater use was made of the various forms of telemedicine during this pandemic. Telemedicine enabled equitable access to care for all socio-economic categories of patients, improved access to healthcare services for patients who were geographically isolated or had a loss of autonomy and facilitated coordination between different healthcare providers.5,6
The use of ICT in the medical and health care fields is very promising in terms of improving the quality and effectiveness of medical services.2 However, its implementation in Tunisia and other developing countries has achieved little success with low utilization and can be challenging for several reasons.5,6 Legal aspects of telemedicine use might be one of the major limitations of its generalization in our context. In Tunisia, the legal framework for the exercise of telemedicine has just been obtained following the publication of the presidential decree n°318/2022 in April 2022.7
In this study, our primary objective was to assess the knowledge and attitudes of Tunisian doctors regarding telemedicine. Our secondary objective was to determine the obstacles to the application of telemedicine.
The study was a cross-sectional web survey. A Google Forms questionnaire was sent by email to a large sample of doctors (approximately 5,000 email addresses) during October 2022. Theses email addresses were obtained from the Union of General Practitioners and Specialists and from the email list of university doctors from the Faculty of Medicine of Tunis. Inclusion criteria were being a Tunisian graduate doctor (generalist or specialist) practicing in Tunisia in the public or private sector and agreeing to be part of the survey.
We collected baseline demographic information and characteristics (age, gender, years of experience, speciality, computer skills …) and different questions to evaluate telemedicine knowledge, attitudes, and practice.
Respondents’ level of knowledge of telemedicine was assessed by questions to be answered in either “Yes” or “No.” A score of “1” was given for “Yes” and “0” for “No.” One can score a minimum of 0 and a maximum of 12 in this section. A knowledge score less than 6 was labeled as poor knowledge of telemedicine, and equal or more than a score of 6 was labeled as good knowledge of telemedicine.
Perceived telemedicine attributes of relative advantage, compatibility, trial ability and complexity, were rated on a four-point Likert scale that ranged from “0 = strongly disagree” to “4 = strongly agree,” except for complexity attribute questions which were reversely scored (0 = strongly agree and 4 = strongly disagree). A total mean score was calculated for each subsection of attitude questionnaire (relative advantages, compatibility, trial ability and complexity). We considered a score of each subsection of attitudes ≤49% as low, 50–70% as average, and ≥71% as high.
For descriptive statistics, frequency and percentage values were calculated for categorical variables, and means (SD) values were used to describe continuous data.
The chi-square test was used to determine potential associations between the categorical groups. Statistical analysis was performed using SPSS software (version 23.0, IBM Corp). A p value ≤0.05 was considered as significant. Please see the underlying data.8
All participants were informed about the purpose of the study and were requested to participate in the study if they consented. All the information regarding the study was mentioned in the body text of the Google form and mail invitation. They were also informed about their right to refuse participation or drop out at any moment of the study collection process. All collected information and data analysis was confidential and anonymous during and after data collection. The approval of the ethics committee of Ben Arous Regional Hospital was obtained before conducting the study on 23 September 2022 with approval number 11/2022.
In total, 243 participants completed the questionnaire.
Their mean age was 45 ± 9.6 years old, and more than half (57.2%) were female, with a mean of 14.3 ± 10.3 years of professional experience. The majority (67.5%) were working in the public sector and were specialist physicians (79%) with a predominance of medical specialties (63.5%). More than half (53.9%) were hospital-university physicians. The majority worked between 31 to 50 hours per week (69.6%).
Respondents’ sociodemographic characteristics are summarized in Table 1.
Most participants (95.9%) had an average to high level of computer skills. More than half of respondents (53.5%) declared that they had a good Internet connection at work and a suitable place for the practice of telemedicine (58%). For the computer tools available in the workplace, most of them had access to a computer (86.8%) but didn’t have a headset (72.4%) or camera (56.8%).
Most of the respondents had heard about telemedicine (98.4%) but more than half (56.8%) didn’t know the different fields of its application.
The most well-known telemedicine activity definition was teleconsultation (63.8%).
Only 39.1% of respondents had heard about the Tunisian telemedicine decree and 25.5% (62/243) had a little knowledge of content regulation.
The knowledge score mean value was 5.2 ± 3.5 points. More than half (59.3%) had a poor level of telemedicine knowledge. A good level of knowledge was significantly associated with the age category over 50 years (p = 0.02) and with over 10 years of experience (p = 0.03) (see Table 2).
The main information sources provided about telemedicine were media (TV, radio, social media) or colleagues (58.9%, N = 129 among 219 respondents).
The results of doctors’ attitudes toward telemedicine are summarized in Table 3.
Relative advantages
The mean score of perceived relative advantages of telemedicine was 20.1 ± 6 points (ranging from 0 to 28). The majority (89.3%) had a moderate to high score relating to attitude about perceived advantages.
Most participants agreed or strongly agreed that telemedicine was useful for the patient (82.3%), for the physician (81.5%) and for the health system in general (74.5%).
Most participants agreed or strongly agreed that telemedicine improves access to health care (82.3%) and facilitates communication between healthcare professionals (86.4%).
Compatibility
The mean score of perceived compatibility of telemedicine was 7.3 ± 2.8 points (ranging from 0 to 12). The majority (76.5%) had a moderate to high score relating to attitude about perceived compatibility.
Only 31.7% of respondents agreed or strongly agreed that telemedicine is compatible with their clinical practice.
Trial ability
The mean score of perceived ability and motivation to try telemedicine (ranging between 0 to 28) was 21.5 ± 5 points. The majority (93%) had a moderate to high score relating to attitude about ability to try telemedicine.
Most of the participants agreed or strongly agreed that they would like to receive training about telemedicine (86.8 %); they thought that telemedicine is useful in their practice (78.2%) and agreed to use telemedicine in their future practice (88.5%).
Complexity/disadvantages
The mean score of complexity and disadvantages of telemedicine was 14.8 ± 4.9 points (ranging between 0 to 28). The majority (64.6%) had a moderate to high score relating to attitude regarding this aspect; they did not consider telemedicine as complex or having disadvantages.
The principal perceived advantages of applying telemedicine were patient interest (34.2%), tele surveillance (22.2%) and exchange of opinions between physicians (tele expertise) (20.6%).
Most of respondents thought that telemedicine is the future of medical practice (70.8%), is a necessity (72%), is a hope (70.8%) and does not interest specialists only (84%). The majority declared that they were interested in telemedicine (83.5%).
Perceived barriers to applying telemedicine
The principal perceived barriers to applying telemedicine were challenges of organization and implementation (84%), incomplete patient examination (80.7%), economic cost and remuneration (79.8%) and medico-legal aspects (79.8%) (see Figure 1). The practice sector (public or private) was significantly associated with challenges of organization and economic cost and remuneration barriers (p <10-3, p = 0.001, respectively). The obstacle relating to the lack of credibility with patients was found to be significantly associated with gender and age (p = 0.007, p = 0.01, respectively) (see Table 4).
Almost half (46.9%) of interrogated physicians had practiced telemedicine activities before, using a mobile phone (91%) or social media (64%). The majority among them (82.4%) had five years or more of professional experience; 55.3% were females; 59.6% were working in the public sector and 78.9% were specialists. There was no significant association between sociodemographic characteristics of the study population and practice of telemedicine.
A total of 63.4% declared that they intended to use telemedicine in their future activity and 32.1% were undecided.
Telemedicine is finding an increasingly obvious place in optimizing curative, collegial, evidence-based and local medicine in societies that are experiencing a tangible digitalization. It is integrated as a key element in the evolution towards telehealth, which is supported by health management and integrates telecommunication systems and telecommunication technologies to protect and improve health.9
The use of ICT in health care systems is likely to be influenced by many factors. The main factor appears to be the availability of an Internet connection and the necessary equipment (computer, web camera, headsets, …) as well as a suitable place for telemedicine practice. In our study, most participants declared that they had a good Internet connection (53.5%), a suitable place to perform telemedicine (58%) and access to a computer (86.8%). However, the majority did not have the required accessories. In a French study carried out in 2017 among 278 physicians, although 84% declared that they had a good Internet connection, and 99.6% had access to a computer, only 34% had appropriate premises for the practice of telemedicine, and few had accessories (36% had a camera and 25% had a headset microphone).10
As for computer skills, most participants (95.9%) had an average to high level. Our findings were comparable to those of a recent study conducted in Libya, a neighbouring country, were only 26.6% of participants had professional computer skills, while 67.2% and 6.2% participants had average and beginner computer skill levels, respectively.11 These skills are highly important for implementing the use of telemedicine services. Therefore, we recommend software and computer skills training programs for physicians who are newly introduced to telemedicine technology, especially in transitional countries.
Among human-related factors influencing the use of telemedicine, components such as users’ knowledge and attitude towards technology are highly important.12 Several studies have shown that attitude and perception are important and key research questions to explain how telemedicine is viewed and conceived by health professionals.11,13 Our results showed that most Tunisian physicians have heard about telemedicine and the main sources of this information were media and colleagues. These findings were corroborated by the results of a large survey conducted in European countries and in Iran.14
Participants’ knowledge regarding telemedicine was unsatisfactory since only 39.1% of respondents had heard about the Tunisian telemedicine decree and 59.3% had a poor level of telemedicine knowledge. Our results were consistent with studies published in developing countries. In fact, only 37.6% of medical doctors in Ethiopia had good knowledge of telemedicine.12 Moreover, a cross-sectional study in India found similar results (41% had good knowledge).15 Therefore, our recommendation would be to initiate continuous professional development programs to improve the knowledge of health care professionals regarding telemedicine and its legislation in Tunisia.
A good level of knowledge was significantly associated with the age category over 50 years (p = 0.02) and with years of experience over 10 (p = 0.03) in our study. These results were different from most studies. In fact, a cross-sectional Indian survey observed higher knowledge scores among MDs younger than 50-years-old.14 Moreover, Barton et al. found a significant difference in self-assessed knowledge and beliefs about telemedicine between the specialist physicians who were users of telemedicine and specialist physicians who were non-users of telemedicine.16
Most of the participants in our survey had a positive attitude towards telemedicine and its perceived advantages. A survey in Michigan State University, USA, and other similar studies showed that the attitude of health care workers is an important factor in understanding and accepting telemedicine technologies.12,15,17–19 These facts are important, especially in countries struggling with implementing telemedicine in their routine practice, because attitude represents how telemedicine is perceived by health care workers. For such acceptance, program developers need to train health care workers and make the telemedicine programs usable for them.20
Furthermore, the most cited advantages of telemedicine by Tunisian physicians were improving access to health care (82.3%) and facilitating communication between healthcare professionals (86.4%). The benefits of telemedicine were widely discussed in the literature, among them we found: promoting cooperation between public and private fields, reducing the waste of time and long trips for patients, resolving medical desert issues, treating isolated patients or those who cannot travel, adapting the supply of care to demographic changes and meeting the needs related to demographic changes and finally being able to respond to the growing number of patients suffering from chronic diseases.21–23 Moreover, qualitative studies emphasised the importance of economic gain when using telemedicine.21,22
Most of our participants expressed their ability to try telemedicine in their future practice. In a large cross-sectional conducted in India, only 60% expressed interest in adopting this new technology in their future career.14 However, Ethiopian physicians were more open to trying telemedicine since 93.3% of them agreed or strongly agreed that trying telemedicine was a great opportunity and 81.9% of them would like to begin a telemedicine application.6
The majority of interrogated Tunisian doctors found telemedicine not complex and compatible with most of their practice aspects (64.6%). However, they expressed some serious concerns regarding the challenges of organization and implementation (84%), incomplete patient examination (80.7%), economic cost and remuneration (79.8%) and medico-legal aspects (79.8%). Moreover, only 31.7% thought that telemedicine was compatible with their clinical practice. The same concerns were expressed in other studies.6,15 Furthermore, new ethical issues have emerged from this type of medical practice regarding patients’ confidentiality.20 These findings indicate that much work is needed to be done to educate health care professionals about telemedicine and to lay the groundwork for successful and sustainable adoption of the technology in the country.6 In addition, appropriate training in ethical and medico-legal issues in telemedicine should reduce some of these concerns.15
Moreover, other limitations to the implementation of telemedicine in limited resources countries deserve to be mentioned, such as technical issues and defective health care infrastructure restricting the potential for swift and innovative reforms.24–26
As for practicing telemedicine, 46.9% of interrogated physicians had practiced telemedicine activities before, using a mobile phone (91%) or social media (64%). This emphasises the need for creating a suitable common platform in order to properly practice telemedicine and therefore avoid some confidentiality issues relating to the use of the phone or social media.
This was the first Tunisian publication studying knowledge, attitudes, and practice of telemedicine among Tunisian practitioners. Our sample size was considerable, and we included all kinds of MD (public and private, specialist and non-specialist physicians). However, we did not take into consideration cultural aspects relating to telemedicine, or the patient’s perspective on the issue.
In conclusion, although Tunisian physicians’ knowledge level and practice of telemedicine were unsatisfactory, their positive attitude and willingness to try it in their future practice was encouraging. The Tunisian government should encourage this practice by providing telemedicine equipment and platforms on the one hand and offer the necessary training for health care providers on the other hand, in order to improve health care coverage in some underprivileged areas.
Written informed consent for publication of the participants’ details was obtained from the participants.
Harvard Dataverse: Underlying data for ‘Toward implementing telemedicine in Tunisia: Results of a knowledge, attitude and practice study among medical doctors’, “Telemedicine-Tunisia”, https://doi.org/10.7910/DVN/AAMOQN. 8
This project contains the following underlying data:
• Date file 1: Telemedicine-Tunisia.xlsx (anonymised underlying data collected from medical doctors)
Harvard Dataverse: Extended data for ‘Toward implementing telemedicine in Tunisia: Results of a knowledge, attitude and practice study among medical doctors’, “Telemedicine-Tunisia”, https://doi.org/10.7910/DVN/AAMOQN. 8
This project contains the following extended data:
Data are available under the terms of the Creative Commons Zero “No rights reserved” data waiver (CC0 1.0 Public domain dedication).
The authors want to thank the “Complementary studies in pedagogical and digital engineering Committee”, Faculty of Medicine of Tunis, for their support throughout the writing process. This study was carried out to obtain the certificate of complementary studies in pedagogical and digital engineering.
Views | Downloads | |
---|---|---|
F1000Research | - | - |
PubMed Central
Data from PMC are received and updated monthly.
|
- | - |
Is the work clearly and accurately presented and does it cite the current literature?
Yes
Is the study design appropriate and is the work technically sound?
Yes
Are sufficient details of methods and analysis provided to allow replication by others?
Partly
If applicable, is the statistical analysis and its interpretation appropriate?
I cannot comment. A qualified statistician is required.
Are all the source data underlying the results available to ensure full reproducibility?
Yes
Are the conclusions drawn adequately supported by the results?
Yes
Competing Interests: No competing interests were disclosed.
Reviewer Expertise: My research topics include patient-centered care, shared decision-making, and patient-doctor communication. I've done some studies in digital health as well.
Is the work clearly and accurately presented and does it cite the current literature?
Yes
Is the study design appropriate and is the work technically sound?
Partly
Are sufficient details of methods and analysis provided to allow replication by others?
Partly
If applicable, is the statistical analysis and its interpretation appropriate?
Partly
Are all the source data underlying the results available to ensure full reproducibility?
Partly
Are the conclusions drawn adequately supported by the results?
Partly
References
1. Ncube B, Mars M, Scott RE: Perceptions and attitudes of patients and healthcare workers towards the use of telemedicine in Botswana: An exploratory study.PLoS One. 2023; 18 (2): e0281754 PubMed Abstract | Publisher Full TextCompeting Interests: No competing interests were disclosed.
Reviewer Expertise: Digital health strategy and initiatives
Alongside their report, reviewers assign a status to the article:
Invited Reviewers | |||
---|---|---|---|
1 | 2 | 3 | |
Version 2 (revision) 20 Aug 24 |
read | read | read |
Version 1 22 Aug 23 |
read | read |
Provide sufficient details of any financial or non-financial competing interests to enable users to assess whether your comments might lead a reasonable person to question your impartiality. Consider the following examples, but note that this is not an exhaustive list:
Sign up for content alerts and receive a weekly or monthly email with all newly published articles
Already registered? Sign in
The email address should be the one you originally registered with F1000.
You registered with F1000 via Google, so we cannot reset your password.
To sign in, please click here.
If you still need help with your Google account password, please click here.
You registered with F1000 via Facebook, so we cannot reset your password.
To sign in, please click here.
If you still need help with your Facebook account password, please click here.
If your email address is registered with us, we will email you instructions to reset your password.
If you think you should have received this email but it has not arrived, please check your spam filters and/or contact for further assistance.
Comments on this article Comments (0)