Keywords
cipto triage method, emergency department, Indonesia, triage nurses, emergency medical officer
This article is included in the Health Services gateway.
cipto triage method, emergency department, Indonesia, triage nurses, emergency medical officer
Triage science in the emergency department (ED) has evolved from sorting patients according to the severity and urgency of their medical conditions into an effective tool to ensure patient safety by managing appropriate emergency response time and patient flow.1,2 Current triage systems have been developed based on the unique conditions of each country.3
The Cipto Triage Method (CTM) is a three-tiered emergency department triage assessment tool based on patients’ characteristics and the public healthcare system in Indonesia.4 This is a structured, non-scoring method developed in the Dr. Cipto Mangunkusumo Hospital to assess the clinical acuity performed in the ED by emergency medicine specialists, Emergency Medical Officers (EMO) or emergency nurses with comparable accuracy.4
Previous criterion and construct validity evaluation of CTM for emergency nurses using retrospective chart review (prepared by an expert panel) and in-hospital mortality as the outcome showed that this method had good screening performance.4 This further promotes the policy of nurse-based triage assessment for routine ED service as being simpler yet effective.5
After five years of implementation, we wanted to further evaluate the accuracy of the CTM. This study compared triage decisions using the CTM, performed by triage nurses as the index test, to the EMO as the reference standard. Adult non-trauma patients were the target population because they had the highest proportion of ED cases. No sex differences were expected from the CTM assessment based on the previous study.4 The null hypotheses were developed based on minimal acceptable criteria: index test sensitivity for resuscitation and urgent triage categories were <0.8 and index test specificity for non-urgent triage category was 0.8.
This study had ethical approval from Ethical Committee of Cipto Mangukusumo Hospital/Faculty of Medicine Universitas Indonesia protocol number 21-11-1250, approval date January 17th, 2022.20 All study participants or their representative had given written consent. Individual data were treated confidentially. All methods were carried out in accordance with relevant guidelines and regulations. Study reporting followed the Standard for Reporting of Diagnosis Accuracy Studies (STARD) guidelines.6,20
This cross-sectional diagnostic accuracy study was conducted in the ED of Dr. Cipto Mangunkusumo Hospital an academic referral hospital in Jakarta, Indonesia. The ED manages approximately 30,000 visits annually. The clinical spectrum of ED cases ranges from simple tropical diseases to terminally ill non-communicable diseases.
Inclusion criteria were patients aged 18 years and above who visited the ED, underwent routine triage assessment and were treated in the ED treatment zones. The exclusion criteria were trauma, pregnancy-related and psychiatric-related emergencies. Exclusion of these conditions was due to the different clinical syndrome knowledge that was not covered during the triage training. Potential eligible populations were identified by the EMO based on these criteria during the data collection period. All eligible male and female patients had equal chance to participate in the study. Adequate representation of males and females was expected based on demographic information of ED patients from previous study.4 Sex of participants was defined based on information from citizen identification card.
The Cipto Triage Method was performed (extended data 220 by collecting information like chief complaint, focused history, and physical examination related to the chief complaint, simple vital signs (level of consciousness, respiratory rate, heart rate, and behavioural pain scale), and discriminators (extended data 320). Discriminators can modify the risk of severity or urgency level such as comorbidity for medical cases, mechanism of injury for trauma cases, previous history of pregnancy-related diseases for obstetric cases and previously identified congenital or comorbid conditions for neonates and children.
After collecting the specific information, the triage nurse then categorised the patients into one of three categories of acuity. The resuscitation category was used if the patient was in critical condition and needed immediate medical assessment or life-saving intervention. The urgent category includes patients who exhibit signs and symptoms that need urgent medical assessment but do not need immediate life-saving intervention. The non-urgent category includes patients who exhibit signs and symptoms that do not need urgent medical assessment or intervention but might need clinical evaluation in the ED before getting discharged.
Patients who are categorised in the resuscitation triage category are sent to the red zone, and the response time is immediate; patients who are categorised in the urgent triage category are sent to the yellow zone, and the response time is appropriate if treatment is given in less than 30 minutes; patients who are categorised in the non-urgent triage category are sent to the green zone, and the response time is appropriate if treatment is given in less than 60 minutes.
The triage nurse decision using CTM was considered as the index test to evaluate the implementation of the nurse-based triage programme recommended by a previous study.4 This policy claimed to allocate human resources by replacing physicians from the triage counter to the ED treatment zones and focusing on appropriate response time. However, triage nurses must have comparable accuracy to physicians in assessing clinical acuity.
The EMO was a general physician working in the ED under the direct supervision of an emergency medicine specialist. Assessment by the EMO was considered the reference standard because of his/her additional competence in clinical diagnosis, allowing more precise information collection in CTM. The reference standard was applied regardless of the index test results.
Before the study, a three-week online (triage principle, step by step triage process, communication at triage counter, medical evacuation at triage, the role triage officer in resuscitation) and hands-on (role play, observeration) combined education programme called ‘proactive triage training’ was conducted (extended data 420). Nurses who performed triage and the EMO participated in the training (November – December 2021).
Training participants who provided written consent as raters were included in this study. Reliability analysis after the training was performed (January 2022) using 30 case-based scenarios conducted for the nurse (20 raters) and EMO (10 raters) before the data collection process (triage assesment of the ED patients).
The scenarios were created and validated by three expert panels: HH (Internal Medicine and Emergency Medicine Specialist), SS (Anaesthesiologist and Emergency Medicine Specialist) and IAA (Orthopaedic Surgeon and Emergency Medicine Specialist). All scenarios were written in Bahasa (extended data 520) and never used in any previous ED training.
Data collection was performed during routine ED services (April 2022–July 2022). Eligible patients underwent triage assessment based on the CTM by a triage nurse and were then referred to the EMO in the ED treatment zone. The EMO further performed an independent triage assessment based on the CTM with additional clinical examination to establish a clinical diagnosis. Triage decisions from nurses were written on the triage assessment form, whereas the EMO wrote on a separate medical record form (extended data 620). Written consent from the patients or their representatives was obtained before the written triage decision was made by the EMO. No potential harm was expected during the data collection. Patient disposition from triage nurses to the EMO was relatively rapid (immediate response time for resuscitation triage and less than five minutes for urgent or non-urgent triage). The EMO triage assessment was performed without interrupting any business processes in the ED. Furthermore, there was no intervention between the index and reference tests that could modify triage assessment.
This study was single-blinded, meaning that triage nurses were blinded from the triage decision made by EMO. However, EMOs were aware of the triage decision by nurses because patients were sent from the triage counter to the appropriate ED zone followed by the disposition process according to triage category on the daily basis of ED service.
Before performing data collection for the diagnostic accuracy of the triage, we used 30 case-based scenarios for reliability analysis among nurses and EMOs who performed the index test and the reference standard test (extended data 520). The Krippendorff alpha coefficient was used to estimate inter-rater reliability among the nurses and EMO groups; to incorporate the reliability of more than two raters and ordinal-type data (three triage categories).7 The reliability analysis was performed using SPSS version 25.0.
Summary statistics provided descriptive information about the nurses, EMO and participant characteristics. The diagnostic accuracy of index test was estimated using three contingency tables with nominal outcomes for each triage category (resuscitation vs. other triage categories, urgent vs. other triage categories and non-urgent vs. other triage categories). Sensitivity, specificity, positive predictive value, negative predictive value, positive likelihood ratio (LR+) and negative likelihood ratio (LR-) were calculated. Furthermore, variability analysis by stratification of study participants based on age (<60 years old and ≥60 years old) in each triage category was performed.
Age stratification was performed because it is a strong predictor of clinical outcome, but critical signs and symptoms in geriatric patients are often vague and could mislead the triage decision.8,9 The diagnostic accuracy analysis was performed using STATA ver. 17.0.
Patients who did not undergo a reference standard test were considered to have missing data. Inability of the nurse to determine triage categories was considered an indeterminate result of the index test. Both were excluded from the study.
Sample size estimation was based on sensitivity (for resuscitation and urgent categories) and specificity (for non-urgent triage category) estimations using Buderer’s formula.10 The highest estimation number was used as the sample size.
Since the concept of ED triage was to screen clinical acuity, we propose that higher sensitivity is more important than specificity for resuscitation (sensitivity, 80%) and urgent (sensitivity, 80%) triage categories.11 For the non-urgent triage category, higher specificity is more important (specificity, ≥80%) to prevent under-triage of the patients. The prevalence of ED based on triage categories from a previous study was 15% resuscitation, 64% urgent, and 21% non-urgent.4
The predetermined confidence level, power of the study and desired absolute precision were 95%, 80%, and 10%, respectively. The diagnostic performance variation of each triage category in different age groups (<60 years and ≥60 years) was determined. Thus, the final expected research sample was the original sample size multiplied by two (from the two age group categories), which was 820. The final sample size was 902 participants after anticipating 10% of the potential missing values during participant selection.
Triage nurses and EMOs performed triage assessment for all eligible ED patients during the study period. Simple random sampling will then be performed by the researchers using random generator in Stata ver. 17.0 to obtain participants from all eligible ED patients based on sample size measurement (Figure 1).
For the inter-rater reliability analysis using case vignettes, the response rate for both groups (nurses and EMO) was 100%. The work experience as a professional for the ED practitioner among the nurse group was longer than that of the EMO group.20 Agreement in the nurse and EMO groups was substantial (0.68; 95%CI 0.67–0.7) and very good (0.81; 95%CI 0.78–0.83), respectively, indicating that both nurses and EMO were consistent in triage decisions, although the EMO group had better performance agreement (Table 1).
Table 2 shows that female participants were 53.9% of the sample, and the proportion of male and females were equal in resuscitation and non-urgent triage category. Based on the reference standard, the prevalence of participants in the resuscitation, urgent, and non-urgent triage categories was 23.7%, 62.6%, and 13.7%, respectively. Most participants were alert (94.9%), and more than half had pain during triage assessment (54.2%). The mean heart and respiratory rates were higher, whereas the mean systole and peripheral oxygen saturation were lower in the resuscitation category than in the other triage categories. Almost one-third had malignancy (29.3%), and most participants self-attended to the ED (non-referral cases). The discharges from the ED were 40.9% in all triage categories; only 2.5% were admitted to the intensive care unit, and 5.3% died in the ED. Among participants in the resuscitation and urgent categories, half of them were admitted to the ward. Furthermore, 13% of the patients in the non-urgent category were also admitted, and one patient in the non-urgent category subsequently died in the ED during emergency care.
The overall accuracy of the triage assessment of the index test was 84.7%. The highest proportion of mis-triage was overtriage of patients who had an urgent triage decision based on the index test, however, the actual condition based on the reference standard was non-urgent (7.1%).
Table 3 shows the diagnostic features of each triage decision based on the index test compared with the reference standard.12 The sensitivity of the index test for resuscitation and urgent and non-urgent was 84.6% and 92.7%, respectively, while the specificity of non-urgent was 97%. Based on the results of this study, the null hypothesis is rejected. The triage assessment using CTM performed by a nurse was acceptable for screening patient acuity in the ED. The PPV of resuscitation and urgent triage were very good (90.5% and 84.5%, respectively). In the non-urgent category, the PPV was acceptable (72%), but the NPV was very good (92.2%).20
Stratification based on age showed an increased PPV and positive likelihood ratio in the <60 years age group compared to the ≥60 years age group in the resuscitation and non-urgent categories. No statistically significant difference (<10%) in the PPV, NPV, and likelihood ratio was found in the urgent category after age stratification.20
Reliability assessment for the nurses and EMO groups showed that both achieved the minimum target of agreement (>0.67).13 The reliability among nurses is similar to another study using the Manchester Triage Scale (MTS) method (weighted kappa 0.62; 95%CI 0.6–0.65) but lower compared to the Emergency Severity Index (ESI) (weighted kappa 0.79; 95%CI 0.74–0.84)14 and the other three triage categories.15 Meanwhile, the inter-rater agreement among EMO was comparable with that among physicians using the ESI method (weighted kappa 0.84; 95%CI 0.48–0.96).14
Accuracy assessment was focused on the PPV, NPV, and positive likelihood ratio because of the importance of this information in daily practice.16 Higher sensitivity was expected in the resuscitation and urgent categories because CTM acts as a screening tool for the risk of clinical severity and urgency.16 Higher specificity was expected for the non-urgent triage category, because for the less severe conditions, the triage decision would be considered reliable when the triage officer is able to be more specific and prevent under-triage decisions. The lower PPV of non-urgent triage categories implied that the index test had excessive over-triage by putting non-urgent cases into higher triage categories.
The accuracy of CTM performed by the nurse was 84.7%, higher than the accuracy of triage assessment using ESI (59.2%).17 Being a single-centre study, lower triage category (three categories) and previous triage training before the study conducted could be attributed to higher accuracy compared to the other triage methods.
The current data showed a consistent PPV in the resuscitation and lower PPV in the non-urgent categories (90.5% and 72%, respectively), which is comparable to a previous validation study of CTM performed on the general population attending the ED (99% and 94.1%, respectively).4
Another triage validation study using MTS (five categories) showed relatively lower sensitivity (47%–87%) of immediate and urgency categories compared to the reference standard (three categories) in the general adult population.18 Meanwhile validation of ESI in adult ED patients showed sensitivity (83%) and specificity (82%) in detecting higher-urgency categories.19 A systematic review by Zachariasse et al. reported 33 types of triage systems with large variations in accuracy, and concluded that The Canadian Triage and Acuity Scale (CTAS), ESI, and MTS had reasonable validity, established standardised guidelines and training programmes.3
The different proportions of PPV in the resuscitation and non-urgent triage categories after age stratification (Table 3) indicated that age should always be measured during the estimation of clinical acuity in ED triage. Lower PPV and positive likelihood ratio of resuscitation category in older participants indicated that vague signs and symptoms in geriatric patients could reduce the triage nurses’ ability to detect the risk of critical condition in new ED patients. Sex-based analysis was not performed because we already excluded pregnancy in the eligible criteria, thus all eligible medical condition that included in the study had similar triage assessment method for males and females.
Based on hospital characteristics, the results of this study can be interpolated to other referral hospitals in Indonesia. Triage assessment by nurses using CTM could also be implemented in other public or private hospitals in Indonesia because it has already incorporated a method to collect information regarding patients’ potential severity and urgency with simple triage categories.
This study had several limitations, including a review bias due to non-blinding of the reference standard of the index test results, thereby leading to overestimation of sensitivity and specificity. Spectrum bias might have occurred due to the hospital’s status as a referral centre, leading to higher prevalence of patients in the resuscitation triage category than that in the non-referral hospital; this could have resulted in overestimation of PPV of the resuscitation category performed by the index test. Fewer participants in the non-urgent triage categories might have contributed to the wider confidence interval of sensitivity, specificity, PPV, NPV, and likelihood ratio of non-urgent triage category. Lack of sex-based stratification might underestimate the effect of sex on the clinical presentation in adult.
In summary, nurse-based triage assessment using the CTM in the ED had very good diagnostic accuracy in determining the patient’s severity level. Therefore, the development of formal triage training to improve the triage performance of nurses and physicians in the ED is recommended. To improve consistency, further research could focus on developing a clinical decision analysis for ED triage based on various clinical scenarios.
This study had ethical approval from Ethical Committee of Cipto Mangukusumo Hospital/Faculty of Medicine Universitas Indonesia protocol number 21-11-1250, all study participants or their representative had given written consent. All methods were carried out in accordance with relevant guidelines and regulations.
Open Science Framework: Triage, https://doi.org/10.17605/OSF.IO/XPYJV. 20
This project contains the following underlying data:
Open Science Framework: STARD and SAGER checklists for ‘Diagnostic accuracy of Cipto Triage Method in the emergency department’, https://doi.org/10.17605/OSF.IO/XPYJV. 20
Data are available under the terms of the Creative Commons Zero “No rights reserved” data waiver (CC0 1.0 Public domain dedication).
We acknowledge all the staff in the Emergency Department of Dr. Cipto Mangunkusumo Hospital, Jakarta, Indonesia. Data management team: Silvia Maharani, MD and Veramita, MD. We would like to thank Editage (www.editage.com) for English language editing.
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Is the work clearly and accurately presented and does it cite the current literature?
Partly
Is the study design appropriate and is the work technically sound?
No
Are sufficient details of methods and analysis provided to allow replication by others?
Partly
If applicable, is the statistical analysis and its interpretation appropriate?
Partly
Are all the source data underlying the results available to ensure full reproducibility?
Yes
Are the conclusions drawn adequately supported by the results?
Partly
Competing Interests: No competing interests were disclosed.
Reviewer Expertise: Emergency Medicine
Is the work clearly and accurately presented and does it cite the current literature?
Yes
Is the study design appropriate and is the work technically sound?
Yes
Are sufficient details of methods and analysis provided to allow replication by others?
Yes
If applicable, is the statistical analysis and its interpretation appropriate?
No
Are all the source data underlying the results available to ensure full reproducibility?
Yes
Are the conclusions drawn adequately supported by the results?
No
Competing Interests: No competing interests were disclosed.
Reviewer Expertise: Triage, Emergency
Alongside their report, reviewers assign a status to the article:
Invited Reviewers | ||
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Version 1 23 Mar 23 |
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Provide sufficient details of any financial or non-financial competing interests to enable users to assess whether your comments might lead a reasonable person to question your impartiality. Consider the following examples, but note that this is not an exhaustive list:
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