Sustainable Digital Transformation: Its Impact on Perceived Value and Adoption Intention of Industry 4.0 in Moderating Effects of Uncertainty Avoidance

2.1 Theory of Reasoned Action

This research follows the Theory of Reasoned Action (TRA) to construct the theoretical framework. In general, an increase in attitude and subjective norms leads to a stronger intention to perform a behavior (Fishbein, 2008). Specifically, a favorable attitude towards the behavior and perceived social pressure to engage in it lead to stronger behavioral intentions. This theoretical framework is particularly relevant in understanding the adoption of Industry 4.0 technologies, where attitudes towards digital innovation and subjective norms regarding technological advancement play crucial roles in shaping individuals’ intentions to adopt these advancements.

2.2 Digital Trust

Kożuch (2021) elucidates that digital trust, a cornerstone of effective communication in digital organizations, embodies trust in the digital era. Unlike traditional trust, digital trust is distinguished by its reliance on technology. Paliszkiewicz & Chen (2022) further assert that cultivating digital trust stands as a paramount duty of management. It represents an intangible asset and a leadership skill vital for fostering a culture of mutual trust in the workplace and ensuring the proper management of IT assets and data. This conducive environment, termed as a facilitating condition, serves as the bedrock for the successful implementation of digital trust.

Digital trust serves as a pivotal catalyst for seamless digital interactions, gauging the expectations of an entity and validating its authenticity and reliability in digital transactions. Consequently, it has emerged as a prominent area of inquiry, particularly in the context of Industry 4.0 implementation. Studies delve into the impact of digital trust on the acceptance and utilization of Industry 4.0 technology by both organizations and individuals. Digital trust amalgamates traditional trust, underscored by human interactions, with digital technology, profoundly influencing a company’s credibility and growth trajectory.

The agility inherent in digital organizations underscores the critical role of human trust in conjunction with Industry 4.0, fostering organizational innovation performance—a facet closely aligned with the notion of digital trust (Mubarak & Petraite, 2020), pertinent to this study. Additionally, primary sources such as (Launer et al., 2022; Marcial & Launer, 2019; Saparudin et al., 2020; Abir et al., 2020; Arfi et al., 2021; Kim et al., 2021) offer invaluable insights into the multifaceted nature of digital trust.

2.3 Sustainable Attitude

The theory of attitudes discussed here focuses on attitudes towards sustainability, which encompasses environmental and economic aspects. Corporate sustainability, as described by Malek & Desai (2020), emphasizes meeting human resource needs while considering economic, social, and environmental factors. Elkington & Rowlands (1999) propose measuring corporate sustainability based on the Triple Bottom Line (TBL), comprising economic, social, and environmental factors. Pro-environmental behavior, studied through the Theory of Planned Behavior (Ajzen, 1991), is influenced by sustainable attitudes and various situational factors (Trail & McCullough, 2021). Krystallis et al. (2012) highlight cultural influences on sustainable attitudes towards food production. Chen (2015) suggests that sustainable attitudes influence intentions for pro-environmental practices, while Braun & McEachern (2010) emphasize their role in promoting such behavior. Gericke et al. (2019) identify economic, environmental, social, and international cooperation factors shaping sustainable awareness.

The concept of “environmental stewardship” covers a wide range of actions, including creating protected areas, restoring degraded lands, limiting harmful activities, and promoting the use of sustainable products (Bennett et al., 2018). Despite the perception that individual actions might be inconsequential in the face of global environmental challenges, research has shown that local-level stewardship initiatives can play a pivotal role in addressing these issues (Bennett et al., 2018). While awareness of environmental issues is a necessary starting point, it alone is insufficient to drive the meaningful and lasting change required to address the global environmental crisis (Intishar et al., 2020).

In addition, Choi & Sirakaya (2005) develop the sustainable tourism attitude Scale to assess residents’ attitudes towards sustainable tourism, integrating various sustainability criteria. Michalos et al. (2012) stress the need for intensive education on sustainable development to improve knowledge and change attitudes and behaviors. Choi & Sirakaya (2005) measure sustainable attitudes using indicators such as environmental sustainability, social costs, and economic benefits, providing insights into promoting sustainable attitudes and behaviors.

2.4 Uncertainty Avoidance

After discussing digital trust and sustainable attitude, another variable that moderates the intention to adopt Industry 4.0 is the cultural dimension introduced by Hofstede (1980), namely uncertainty avoidance (UA). UA is one of the most frequently used cultural dimensions in technology adoption research, especially in online purchase intentions, adoption of big data or cloud storage, digital currency, local government e-government (Elia, 2022), and mobile applications (Negara et al., 2020). UA reflects individuals’ comfort with consistency, predictability, and strict rules versus tolerance for ambiguity and openness to change. This dimension has been widely studied in technology adoption research, particularly in online purchases, big data or cloud storage adoption, digital currency, e-government initiatives, green product preferences, and mobile applications. Individuals with low UA levels are more likely to accept and use new technology (Negara et al., 2020). Despite its relevance, the moderation of UA towards Industry 4.0 adoption intentions remains underexplored, presenting a research gap in understanding its impact on technology adoption.

2.5 Perceived Value

According to McDougall & Levesque (2000), perceived value is an important indicator that can enhance consumer satisfaction and behavioral intentions. The concept of perceived value also determines consumers’ purchase intentions and decisions (Zeithaml, 1988). Consumers typically weigh the benefits and drawbacks of a particular commodity within the constraints of their consumption capacity, purchase costs, and knowledge reserves, and then purchase the commodity with the greatest perceived value (Nguyen et al., 2023). Perceived value is the standard used by consumers to measure the value of a product, and it is a subjective and personal evaluation made by users of the quality of a product or service on an emotional level (Hapsari et al., 2016).

As companies navigate the transition towards this next phase of industrial evolution, a critical factor in determining the success of Industry 4.0 initiatives is the perceived value and subsequent intention of employees to adopt these technologies (Dalenogare et al., 2018; Ghouri & Mani, 2019). The perceived value of these technologies, including their potential to enhance productivity, efficiency, and decision-making, is a key driver of employee intention to embrace Industry 4.0 initiatives (Sjøbakk, 2018). The purpose of using the perceived value variable in this study is to test its role as a mediating variable between the independent variables digital trust and sustainable attitudes on behavioral information systems in the implementation of Industry 4.0, as a forefront of digital transformation programs (Baron & Kenny, 1986).

2.6 Intention to Adopt Industry 4.0

The intention to adopt Industry 4.0 refers to an organization’s willingness and readiness to adopt (Çiğdem et al., 2023) and implement technologies and practices associated with Industry 4.0, such as cloud technology, Internet of Things (IoT), big data, simulation, autonomous robots, additive manufacturing, augmented reality, and business intelligence. This is a crucial factor in the adoption process as it reflects the organization’s commitment (Cotet et al., 2020) to technological advancement and changes in employee attitudes and leadership at strategic, tactical, and operational levels (Cordero et al., 2023).

In the context of Indonesia, a rapidly developing economy, the adoption of Industry 4.0 presents both significant opportunities and challenges. The fourth industrial revolution, characterized by the convergence of digital, physical, and biological technologies, is transforming industrial operations worldwide (Kurniawan et al., 2023; Aisyah et al., 2022). The Indonesian government has recognized the profound implications of this shift and has taken proactive measures to prepare both the workforce and industries for these changes (Kurniawan et al., 2023). The government's focus on developing a workforce equipped to handle these technological advancements is critical for the successful adoption of Industry 4.0 in Indonesia. The rapid development of digital technologies, particularly artificial intelligence, IoT, and cloud computing, is central to this transition, fostering a new era of data-driven, automated, and interconnected production systems (Aisyah et al., 2022).

Various studies have employed theoretical frameworks such as the Theory of Planned Behavior (TPB) and Ajzen’s Theory of Planned Behavior to analyze the factors influencing the intention to adopt Industry 4.0 technology. Zaman et al. (2021) discovered that attitude, subjective norms, and perceived behavioral control positively impact the intention to adopt Industry 4.0 technology, particularly big data. Similarly, Perri et al. (2020) found that attitude, subjective norms, and perceived behavioral control positively affect the intention to adopt smart consumption and production behaviors. These studies offer valuable insights into the cognitive and affective beliefs that influence the intention to adopt Industry 4.0 technology.

2.7 Digital Trust, Sustainable Attitude, and Perceived Value

Digital trust, which is the users’ confidence in the safety, privacy, security, reliability, and ethical handling of data by companies in the digital environment, correlates with the perceived value of the information conveyed. The concept of trust has been proven to be a crucial factor influencing individuals’ perceptions of products, services, and technology. Various previous studies have indicated that trust in other contexts such as trust in online platforms (OPL) or trust in technology has a positive impact on perceived value (Jayashankar et al., 2018; Konuk, 2018). In this regard, digital trust is viewed as a factor that can enhance the perceived value of the information provided by companies in the digital environment. Therefore, the hypothesis depicts the assumption that the higher the level of user trust in companies regarding digital aspects, the higher the value they attribute to the information received, as reflected in perceived value (Mayer et al., 1995; Zhao & Chen, 2021).

In addition to digital trust, the hypothesis proposed is that there is a positive influence between sustainable attitudes and perceived value. Salehzadeh & Pool’s (2017) study on the relationship between brand attitudes and perceived value in the context of purchasing luxury goods showed that brand attitudes have a direct and significant impact on perceived value, as well as other dimensions of perception such as social, personal, and functional perceptions. Similarly, Charton-Vachet et al.’s (2020) study in France on the relationship between attitudes and intentions mediated by perceived value showed that customers’ attitudes toward purchasing intentions have a significant impact on perceived value. Both studies highlight the importance of perceived value in mediating the relationship between attitudes and purchase intentions. Therefore, based on a similar research framework, this hypothesis explores the possibility of a direct influence between sustainable attitudes and perceived value

2.8 Digital Trust, Sustainable Attitude, and Intention to Adopt Industry 4.0

Saparudin et al. (2020) identified trust as the most influential factor affecting consumers’ intention to continue using mobile banking. Abir et al. (2020) discovered that eWOM, brand image, and trust significantly positively impact the intention to make online purchases. Contrarily, Arfi et al. (2021) found that performance expectation did not influence the intention to use IoT for eHealth. These studies offer insights for enhancing the design of connected devices, improving patient communication, and targeting potential users more effectively. Despite these findings, there is a lack of direct research on the relationship between Digital Trust and the Intention to Adopt Industry 4.0.

Cordero et al. (2023) surveyed organizations across several Latin American countries to identify drivers and barriers to Industry 4.0 adoption. Their findings underscored the pivotal role of quality technology in enhancing competitiveness and fostering national progress. Similarly, Castillo-Vergara et al. (2022) explored the technological acceptance of Industry 4.0 among rural Chilean students, revealing that factors such as technological optimism and facilitating conditions shape attitudes and intentions towards technology adoption. In contrast, Toni et al. (2021) utilized the TPB framework to analyze factors influencing the use of innovative vehicles, highlighting the importance of perceived behavioral control and subjective norms in determining intention, while attitude had no direct effect.

Saeedi et al. (2020) investigated the adoption of Industry 4.0 technology among dairy companies in Malaysia, revealing that the TPB accounted for a significant portion of the variation in intention to use such technology. Notably, they found that the moderating effect of technology usage on the influence of attitude on intention varied depending on usage levels. Similarly, Wang et al. (2018) demonstrated in China that environmental concern indirectly impacts the intention to adopt hybrid electric vehicles through various factors, including attitude, subjective norms, and perceived behavioral control.

2.9 Perceived Value and Intention to Adopt Industry 4.0

Based on information from several previous studies, it is known that perceived value significantly influences the intention to adopt specific technologies or products. For example, in Miao et al.’s (2022) study on the relationship between perceived value and purchase intention through e-commerce, it was found that perceived value has a positive influence, albeit with the moderation of online purchase experience. This finding indicates a research gap regarding the relationship between perceived value and intention to adopt, especially with moderation. Similar findings occurred in Zhao & Chen’s (2021) study in China on the intention to purchase environmentally friendly homes, where higher perceived value led to a higher positive influence on purchase intention, with trust as a perceived value antecedent factor. Meanwhile, Yin & Qiu’s (2021) study on perceived value and purchase intention based on experiences with artificial intelligence showed that perceived value influences purchase intention with increasing technology accuracy. On the other hand, Hsu & Lin’s (2016) study on the Internet of Things (IoT) found that perceived value significantly influences users’ intention to use IoT services. Therefore, there is a conclusion that antecedent factors and moderation need to be considered to understand more deeply the influence of perceived value on intention to adopt.

2.10 Uncertainty Avoidance as Moderator Variables

Based on the research provided, it can be hypothesized that uncertainty avoidance (UA) moderates the influence of digital trust and sustainable attitude on the intention to continue a relationship. Faqih (2022) found that uncertainty avoidance moderates the relationship between trust and behavioral intention in online shopping, particularly in cultures with high UA levels. Similarly, Ganguly & Nag (2021) highlighted the predictive role of UA in shaping trust and purchase intention in online shopping across different cultural values. Mosunmola et al. (2019) extended this by demonstrating that cultural dimensions, including UA, moderate the relationship between perceived value dimensions, trust, perceived risk, and purchase intention in online shopping. These insights emphasize the significant influence of UA in shaping trust and behavioral intention in online contexts. Therefore, drawing from these findings, it can be hypothesized that UA will moderate the relationship between digital trust and sustainable attitude and the intention to continue a relationship. However, direct research on this specific relationship in the context of Industry 4.0 adoption with the moderation of UA remains limited. Therefore, exploring this relationship would contribute to a deeper understanding of the interplay between cultural dimensions, digital trust, sustainable attitude, and intention to continue a relationship.

Based on the empirical study and literature review, the research conceptual model can be formulated as follows:

The conceptual framework of this research is illustrated in Figure 1. This model hypothesizes to explain H1: the relationship between Digital Trust and Perceived Value, H2: the relationship between Sustainable Attitude and Perceived Value, H3: the relationship between Digital Trust and Intention to Adopt Industry 4.0, H4: the relationship between Sustainable Attitude on Intention to Adopt Industry 4.0, H5: relationship between Perceived Value and Intention to Adopt Industry 4.0, H6a: The moderating role of Uncertainty Avoidance on the relationship between Digital Trust and Intention to Adopt Industry 4.0. H6b: The moderating role of Uncertainty Avoidance on the relationship between Sustainable Attitude and Intention to Adopt Industry 4.0.

Figure 1. Conceptual Model.

Source: author’s construct.

4.1 Measurement Model Analysis

The measurement model comprises digital trust, sustainable attitude, uncertainty avoidance, perceived value, and intention to adopt, all structured reflectively. Assessing the model’s quality entails focusing solely on indicators with favorable and substantial factor loadings, while employing cronbach alpha, composite reliability, and average variance extracted (AVE) to evaluate the measurement model (Patalay et al., 2015; Hair et al., 2011; Iqbal et al., 2021).

To measure reliability, we used cronbach’s alpha (CA) and composite reliability (CR). The results for CA and CR are presented in Table 2 for digital trust (0.904, 0.940), sustainable attitude (0.809, 0.888), uncertainty avoidance (0.809, 0.888), perceived value (0.892, 0.925), and intention to adopt (0.791, 0.918), where these values exceed 0.70, thus deemed acceptable and can proceed for further analysis (Hair et al., 2011). Additionally, we tested convergent validity using the AVE values, namely digital trust (0.840), sustainable attitude (0.727), uncertainty avoidance (0.619), perceived value (0.755), and intention to adopt (0.630), all of which exceed the threshold of 0.50 (Henseler et al., 2016). Furthermore, we assessed Fornell-Larcker for testing discriminant validity, as shown in Table 3.

Table 4 reveals that each variable demonstrates a stronger correlation with its respective construct compared to other constructs within the model. Consequently, it can be concluded that all variables exhibit discriminant validity, validating their suitability for subsequent analyses.

4.2 Hypothesis Testing Results

The hypothesis testing results using PLS-SEM with SmartPLS indicate that H1 is accepted, where digital trust has a positive and significant effect on the perceived value (β=0.583, p≤0.001). H2 of this study is also accepted, where sustainable attitude has a positive and significant effect on the perceived value (β=0.226, p<0.001). However, H3 (β=0.081, p=0.224) and H4 (β=0.019, p=0.855) of this study are rejected because their p-values are greater than 0.05, indicating that digital trust and sustainable attitude do not significantly influence the intention to adopt Industry 4.0. Furthermore, H5 of the study shows the expected results, where perceived value has a positive and significant effect on the intention to adopt Industry 4.0 (β=0.224, p=0.008). Regarding the moderating effects, H6a stating that uncertainty avoidance positively moderates the relationship between digital trust and intention to adopt Industry 4.0 (β=0.141, p=0.029), is accepted. However, H6b of this study is rejected because uncertainty avoidance positively and insignificantly moderates the relationship between sustainable attitude and intention to adopt Industry 4.0 (β = 0.002, p = 0.976). Clearly, the results of hypothesis testing can be seen in Table 4 and Figure 2.

Figure 2. Structural Model Results Using SmartPLS.

5.1 The Relationship Between Digital Trust, Sustainable Attitude, and Perceived Value

The hypothesis testing results indicate that digital trust has a positive and significant influence on perceived value. Digital trust in this context refers to individuals’ level of trust in digital technology and platforms used. This finding is consistent with several previous studies, such as those conducted by Zhao & Chen (2021), Jayashankar et al. (2018), Konuk (2018), and Ponte et al. (2015), which also found a positive relationship between digital trust and perceived value. Strengthening digital trust can be key to enhancing the perceived value by customers, which in turn can increase customer loyalty and overall consumer satisfaction. Measures such as ensuring data security, transparency in technology use, and providing positive user experiences can help build and maintain strong digital trust (Shin, 2019).

Additionally, this study indicates that sustainable attitude also has a positive and significant influence on perceived value. This finding is consistent with previous research by Charton-Vachet et al. (2020) and Salehzadeh & Pool (2017), which similarly identified a relationship between attitudes and perceived value. This indicates that a positive attitude towards sustainability issues can influence individuals’ perceived value of products or services. Consumers who have pro-sustainability attitudes tend to perceive the products or services as valuable because they consider the social and environmental impacts of their consumption (Luchs & Kumar, 2017; Paswan et al., 2017). These findings have important implications in product marketing and business strategy development. Including sustainability aspects in marketing strategies and communicating the company’s commitment to sustainability can help enhance the perceived value of products or services in the eyes of consumers.

5.2 The Relationship Between Digital Trust, Sustainable Attitude, and Intention to Adopt Industry 4.0

This study reveals surprising findings that digital trust and sustainable attitude do not have a significant influence on intention to adopt. Despite previous research indicating the significant influence of digital trust (Arfi et al., 2021; Kim et al., 2021; Saparudin et al., 2020; Rahman et al., 2020) and sustainable attitude (Cordero et al., 2023; Castillo-Vergara et al., 2022; Wang et al., 2018; Toni et al., 2021; Saeedi et al., 2020) on intention to adopt in other contexts, these results indicate an interesting difference. The insignificance of the relationship between digital trust and sustainable attitude with intention to adopt suggests the complexity of factors influencing technology adoption. Although attitudes toward these solutions (in terms of social, economic, and environmental benefits) may be positive, these attitudes alone may not be sufficient to drive adoption intentions without considering subjective norms and perceived behavioral control. In the implementation of technology adoption, even though the company has decided on its Industry 4.0 sustainability strategy, it means that despite a positive attitude decision, emotional, social, professionalism, and quality value filters are still needed for this attitude decision to become a real action. The relationship between attitude and intention for sustainability is in line with Salas-Zapata et al.’s (2018) research.

The novelty of this research's intention to adopt Industry 4.0 is the moderation influence of uncertainty avoidance, accompanied by the simultaneous or comprehensive influence of digital trust and sustainable attitudes variables, which has never been done before. The occurrence of an insignificant relationship between digital trust and sustainable attitudes based on the research framework of Industry 4.0 adoption intention confirms the crucial role of perceived value mediation (Vishwakarma et al., 2020). This means that, in practice, adoption intention is influenced by several factors within the perceived value indicators.

The social value factor influences through others, such as senior colleagues (Setyohadi et al., 2017), which is an internal and organizational factor (Setyohadi & Purnawati, 2018). Even Jung et al. (2020) places this social factor as the primary determinant when it comes to decisions regarding sustainability. Social and situational factors such as the perception of understanding innovative solutions (Noerman et al., 2021) in Industry 4.0 can hinder or strengthen the intention to act or influence the significance of this relationship (Toni et al., 2021). The positive emotional value factor, where positive feelings (Joshi et al., 2021) influence adoption intention due to perceiving support for its sustainability. Meanwhile, the quality and professionalism value factor can involve skill development oriented towards a culture and mindset of innovation as a form of employee professional performance (Rivera et al., 2020).

These results have implications for both researchers and practitioners in the field of technology adoption and sustainability. They underscore the importance of considering a comprehensive set of factors when studying adoption behaviors and designing interventions to promote the uptake of new technologies. Future research may benefit from exploring the interplay between different factors and contextual variables to better understand the dynamics of technology adoption processes.

5.3 The Relationship Between Perceived Value and Intention to Adopt Industry 4.0

This study found that perceived value has a significant influence on intention to adopt, which aligns with the findings of several previous studies, such as Hsu & Lin (2016), Yin & Qiu (2021), Zhao & Chen (2021), and Miao et al. (2022). These results underscore the importance of individuals’ perceived value of a technology in determining their intention to adopt it. Most previous studies have emphasized the importance of perceived value in the context of technology adoption, particularly in terms of how the technology can provide benefits and added value to individuals or organizations. Therefore, these findings provide additional support to the previous conclusion that perceived value is a key factor influencing decisions to adopt new technology.

Additionally, this study also indicates that the relationship between perceived value and intention to adopt can be explained based on the concept of the TRA. This suggests that individuals’ perceptions of the value of a technology influence their intention to adopt it, consistent with the theory that emphasizes the significant role of attitudes and subjective norms in shaping behavior.

5.4 The Moderating Role of Uncertainty Avoidance

Although in direct influence, digital trust does not significantly affect intention to adopt Industry 4.0, uncertainty avoidance may serve as a moderating variable on this influence. The concept of uncertainty avoidance refers to the level of comfort individuals or societies have in dealing with uncertain or ambiguous situations. In the context of technology adoption, uncertainty avoidance can influence how individuals interpret and respond to levels of trust in digital technology.

The findings of this study support previous research conducted by Faqih (2022), Mosunmola et al. (2019), and Ganguly & Nag (2021), which suggest that uncertainty avoidance can act as a moderating variable between digital trust and intention to adopt. High levels of uncertainty avoidance tend to make individuals more cautious and seek certainty before they are willing to take risks in adopting new technology. These findings provide important contributions to our understanding of the complex dynamics influencing individuals’ intentions to adopt technology and can help design more effective strategies to encourage wider and faster technology adoption.

However, in the influence of sustainable attitude on intention to adopt, uncertainty avoidance did not significantly serve as a moderating variable. This study diverges from the findings of Sánchez-Franco et al. (2009), which illustrated a significant positive influence of attitudes on intention to adopt moderated by uncertainty avoidance. This difference can be attributed to cultural and psychological factors that influence how individuals respond to uncertainty in technology decision-making situations. When uncertainty avoidance is high, individuals tend to seek certainty and orderliness in decision-making. In terms of technology adoption, individuals’ attitudes toward technology become more critical, and they may be more inclined to consider other factors such as clearer benefits or more pressing needs.

In the study on trust variables, there is a close relationship with the moderation of the uncertainty avoidance dimension (Shiu et al., 2015), as confirmed by Lisana (2021) in research conducted in Indonesia, which found that uncertainty avoidance is an important element in employees’ trust in the use or non-use of technology. Furthermore, Shiu et al. (2015) concluded that individuals accustomed to using information and communication technology, similar to the respondents in this study, do not always express high trust or less positive attitudes toward perceived value. The non-significant moderation of uncertainty avoidance on the relationship between sustainable attitudes and adoption intention indicates that even though sustainability strategies constitute positive company decisions, they are seemingly not readily accepted by employees in this study for implementation.

Citing Bandura (2012) on triadic reciprocality, human attitudes and intentions are a function of the interactive influences of intrapersonal factors, the behaviors of the individuals involved, and the environmental forces that affect them. Therefore, Zhu et al. (2017) explained that after the initial adoption takes place, employees' attitudes are still unable to enhance the perceived innovation of technology. In this research conducted in Indonesia, employees are expected to embrace an ethos of environmental awareness, resource efficiency, and social responsibility to align with sustainable practices. They must demonstrate a willingness to adapt to sustainable practices, actively seek ways to minimize environmental impact, and engage in initiatives that support the company's sustainability goals. Decision-making based on attitudes and forming intentions to implement are not seen by respondents as a singular process, but one that must involve other processes (approval from superiors, inter-divisional collaboration, the presence of formulated common goals) due to vertical organizational consequences, resulting in multiple employees in one workspace having different superiors, superiors in different countries, different targets, and also different virtual teams.

Therefore, in the application of research results related to the moderation of uncertainty avoidance, the proposal of rules (Hong, 2020) regarding agreed-upon procedures and processes is needed, such as focusing on improving repetitive processes, adopting an account management approach, shared dashboard accuracy, and creating a joint list of similar targets.

Ethical statement

I have adhered to the writing guidelines and ethics of the F1000Research journal. Based on letter number 455/UN10.F03/PP/2024 regarding the Research Permit Application, my institution granted permission for the research on January 8, 2024. Additionally, I have received a research permit letter from PT Schneider Indonesia to conduct research at the company.

Participants’ consent for this study was obtained verbally, as approved by the Institutional Review Board at Brawijaya University. Verbal consent was chosen due to the practicalities of conducting the study remotely and ensuring timely participation. The ethics committee reviewed and approved this method to maintain participant confidentiality and streamline the data collection process.